Eilleen Wilckens

• Participated in a Proof of Concept for Process Intelligence technology, collaborating with SMEs to validate business processes across various units.
• Worked closely with the Finance team to enhance operational processes and develop a targeted Denodo-based solution, significantly boosting team efficiency and productivity. Received recognition for quarterly achievements.
• Played a pivotal role in data and reporting enhancements, driving significant improvements across the insurance and automotive units.
• Analyzed existing systems and processes to identify areas of improvement.

• Conducted a needs analysis for integrating IT applications and administrative processes across the organization.
• Collaborated with stakeholders to document Equip-Safe enrollment processes and system interactions, identifying reporting requirements, and proposing solutions.
• Developed comprehensive workflows and system diagrams, illustrating application and process interlinkages across ECA, WA.

• Developed a real-time monitoring tool within Autotask PSA, enhancing contract management with continuous tracking and oversight.
• Analyzed business objectives, SLAs, and processes to identify gaps, transforming them into actionable recommendations and process models.
• Applied root-cause analysis to drive proactive changes across projects, pre-sales, Managed Services Provider contracts, and finances.
• Standardized data for informed decision-making, boosting organizational performance.
• Delivered Autotask training and guidelines, optimizing software utilization, and empowering staff.

Key Achievements:

• Reversed financial losses by advising on strategic contract leverage, resulting in favorable outcomes.
• Implemented processes to uncover hidden costs, significantly improving financial performance.
• Developed a performance dashboard for resolver groups, enabling executive management to optimize operations, and improve resource utilization.

• Provided high-quality consulting on investment strategies and risk/return initiatives, conducting comprehensive cost analysis for a national electric project.
• Facilitated business process mapping for cost reports, incorporating budget variations, and recommendations.
• Analyzed data to identify project trends and economic performance, supporting business development activities.
• Collaborated organization-wide to drive continuous improvements, production control, and yield estimation, contributing to target financial results.

• Led the update of internal procedures to meet ISO 9001: 2008 certification standards.
• Collaborated with IT to test and enhance the new online platform, improving user experience.
• Supervised the IT platform and delegated procedures to relevant teams.