Ekin Kapan
Gold Coast,QLD
Summary
Dynamic sales professional with a proven track record at H&M Clothing, enhancing customer satisfaction and boosting sales through expert customer needs assessment and sales expertise. Skilled in cash handling and complex problem-solving, I excel in creating personalized shopping experiences, resulting in significant revenue growth and positive client relationships.
Overview
7
7
years of professional experience
Work History
Sales Assistant
İntersport
Cairns, QLD
04.2024 - 09.2024
Sales Assistant
Zerya Brunswick
Melbourne, VIC
08.2023 - 02.2024
Sales Assistant
H&M Clothing
Turkey
11.2022 - 06.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Executed visual merchandising strategies to attract customers and drive sales.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced team morale and productivity by organizing weekly sales strategy meetings.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Established effective communication channels between sales and warehouse teams, streamlining order fulfillment.
- Implemented customer feedback system to identify and address areas for improvement.
- Organized in-store promotions to increase awareness of new product lines.
Personal Sales Assistant
Zara
Turkey
09.2020 - 06.2022
- Participated in weekly team meetings discussing progress towards goals and strategizing improvements based on performance data.
- Contributed to the development of sales materials, showcasing products in an appealing manner for increased interest from potential buyers.
- Attended industry events for networking opportunities, expanding the company''s client base and generating leads.
- Maintained a comprehensive knowledge of products and services offered, enabling informed recommendations for diverse clientele.
- Boosted sales performance by identifying customer needs and providing tailored product recommendations.
- Implemented upselling techniques to maximize order values while fulfilling customer needs effectively.
Sales Consultant
Nike
Turkey
12.2018 - 07.2020
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Sales Consultant
İntersport
Turkey
04.2017 - 07.2018
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
Education
Biological Engineering
Marmara University
Turkey09.2021
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Complex Problem-Solving
- Processing payments
- Point of sale operation
- Customer Needs Assessment
Timeline
Sales Assistant
İntersport
04.2024 - 09.2024
Sales Assistant
Zerya Brunswick
08.2023 - 02.2024
Sales Assistant
H&M Clothing
11.2022 - 06.2023
Personal Sales Assistant
Zara
09.2020 - 06.2022
Sales Consultant
Nike
12.2018 - 07.2020
Sales Consultant
İntersport
04.2017 - 07.2018
Biological Engineering
Marmara University