Ela Guclu
Melbourne,VIC
Summary
Results-driven, positive and energetic candidate focused on delivering exceptional support for customer needs. Always greets customers with a warm smile ready to offer them an incredible customer experience and successfully manage concerns to maximize customer satisfaction. Offers strong background in customer relations and communication. Ready to help achieve company objectives.
Overview
5
5
years of professional experience
Work History
Hospitality Worker
Love Your Soul Cafe
11.2021 - Current
- Maintained a customer focused approach always providing them with a high quality experience.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
Hospitality Worker
Chilled@Mordy
08.2018 - 10.2021
- Always having an enthusiastic customer focused approach.
- managed inventory and provided an itemised list to manager for ordering from suppliers
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support business's reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
Education
High School Diploma -
Parkdale Secondary College
Mordialloc, VIC10.2023
Skills
- Supply Restocking
- Food Preparation
- Cleaning and Sanitizing
- Customer Service
- Staff Training
- Payment Processing
- Problem-Solving Skills
- Relationship Building
- Teamwork and Collaboration
- Time Management
Languages
Turkish
Native or Bilingual
Timeline
Hospitality Worker
Love Your Soul Cafe
11.2021 - Current
Hospitality Worker
Chilled@Mordy
08.2018 - 10.2021
High School Diploma -
Parkdale Secondary College
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