Kaye P Wood
Tamborine Mountain,QLD
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Hampton Wines
06.2022 - 05.2023
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Assisted in setting up banquet tables and chairs for seamless events.
- Assisted in setting up and breaking down banquet events.
- Developed and maintained positive relationships with guests for satisfaction.
Customer Service/Admin/Hospitality
Tastebuddies - Siganto Rd Tamborine
01.2019 - 01.2020
- Takeaway/Cafe/Convenience store
- Duties include - opening Shop each morning, restocking, food preparation
- I am sole charge during the week with responsibility for morning set up, serving customers, inventory and receiving orders
- Barista and breakfast cook
- I have been in this position for nearly 1 year - which is casual
- During 2019 I was working for Mable as a Carer
- Offering support for Elderly couple in their home
- Due to Covid this year that ended
- I no longer wish to work in this sector due to this Pandemic.
Telephone Sales & Admin
Deadly Australians
01.2018 - 09.2019
- Position working from home for Retainer/Commission - Bamboo Down Under Retail Nursery Wongawallan.
Owner
Byron Bay Bamboo
01.2004 - 01.2018
- Sales – Turnover excess $200 K p.a
- Customer Service
- Plant production
- Developing retail and online business
- Nursery Maintenance
- Plant production
- Transport Logistics - Despatch
- Creative/ display and merchandising
- Stock control
- Advertising
- Face to face public sales/service
- Phone & Internet sales
- MYOB
- Recruiting & training staff
- Credit & Collections
- Taking payments, banking EFTPOS
- Property/Farm Management
Customer Service Manager
ICS P/L
01.1995 - 01.2002
- Reception/ Customer relations
- Dealing with client base for annual reporting requirements
- Government compliance – Human Resources, Officer/Office Administration
- Reception
- Office Admin
- Customer Service / Call Centre
- Credit appraisals/assessment
- Debt Collection
- Reporting to management
- Inbound/Outbound client liaison
- Recruiting staff – advertising and
- Implement training courses
- General staff relations/welfare
Customer service & general nursery
1 1 - 1 1
Education
Horticulture Level 3 -
St Orans College Lower, Naenae College
Pitmans Shorthand & Typing Course Fourth R – Windows for Word -
Skills
- Manage Correspondence
- Customer Relations and Communications
- Order Placement
- Organizing and Categorizing Data
- Set Appointments
- Serve Guests
- Coordinate Housekeeping
- Transportation Arrangements
- Timely Food Delivery
- Hospitality Environments
- Process Transactions
- Food Allergies
- Food Preparation
- Guest Satisfaction
- Supply Restocking
- Custom Drink Preparation
- Safe Alcohol Service
- Proper Storage Procedures
- Food Running
- Food and Beverage Service
- Cleaning and Sanitizing
Certification
National Police check
Timeline
Hospitality Worker
Hampton Wines
06.2022 - 05.2023
Customer Service/Admin/Hospitality
Tastebuddies - Siganto Rd Tamborine
01.2019 - 01.2020
Telephone Sales & Admin
Deadly Australians
01.2018 - 09.2019
Owner
Byron Bay Bamboo
01.2004 - 01.2018
Customer Service Manager
ICS P/L
01.1995 - 01.2002
Horticulture Level 3 -
St Orans College Lower, Naenae College
Pitmans Shorthand & Typing Course Fourth R – Windows for Word -
Customer service & general nursery
1 1 - 1 1