Elaine Brockdorff
Summary
To secure meaningful, long term employment in such a rewarding industry where I will be recognised for my enthusiasm and commitment to quality outcomes. where i have the opportunity to make a real difference in peoples lives, encouraging their independence and confidence. being able to watch them glow with happiness.
Overview
10
10
years of professional experience
Work History
Team Member/Customer Service Supervisor
Woolworth's Group
Drysdale, VIC
03.2023 - Current
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Evaluated staff performance and provided coaching to address inefficiencies.
Team Member/Shift Supervisor
Woolworth's Group
Tarneit, VIC
11.2019 - 12.2021
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong cooperative relationships with coworkers and managers.
Early Childhood Educator
Only About Children
Tarneit, VIC
01.2019 - 01.2020
- Complied with strict safety and organizational regulations, policies, and procedures.
- Served as positive role model, promoting healthy interpersonal behaviours, used positive reinforcement techniques to promote patience and other good behaviours in children to encouraged children's emotional and social development.
- Supervised children of various ages, including children with special needs
- Sparked imagination by helping children discover new things each day.
- Prepared group activities to enhance socialization, language development, encouraging fine motor skills, sensory development and problem-solving skills in preparation for preschool and kindergarten.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Logged information regarding naps, feedings, and any medications administered.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
team member
the Captain's Store
werribee
01.2015 - 01.2019
- Maintained high standards of customer service during high volume, fast paced operations
- Handled currency and EPTpos transactions quickly and accurately
- Followed procedures for safe food preparation, assembly and presentation
- General cleaning
- Cross-trained and coordinated with team members to ensure great service.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Education
Skills
- Customer Service Skills – committed to providing excellent customer services to all customers
- Great interpersonal skills – able to build instant rapport with all customers by being friendly and polite
- Able to multi-task with the ability to complete tasks on time
- Well-developed two-way communication skills which enables me to be a good listener and a good communicator
- Presentation skills – will represent the business in a professional way
- Flexibility to handle problem situations while still performing other tasks
- Commitment – Honest, punctual and I do what I say I will do
References
- Woolworth's front end manger
- Sonja Mitrevska 0400367348
- personal reference
- Laura Wall 0415907606
Timeline
Team Member/Customer Service Supervisor
Woolworth's Group
03.2023 - Current
Team Member/Shift Supervisor
Woolworth's Group
11.2019 - 12.2021
Early Childhood Educator
Only About Children
01.2019 - 01.2020
team member
the Captain's Store
01.2015 - 01.2019