Elaine Doehmann
Bacchus Marsh
Summary
Banking professional with robust history of leading branch operations to achieve organizational objectives. Proven ability to drive performance and ensure compliance with regulatory standards. Focused on fostering team collaboration and adapting to dynamic environments. Known for effective problem-solving and strong customer service orientation.
Overview
25
25
years of professional experience
Work History
Bank Branch Manager
Westpac Banking Group
03.2017 - 02.2021
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
- Enhanced employee engagement by organizing team-building activities, training sessions, and open communication channels within the branch.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Implemented risk management processes to identify potential risks, reducing losses and maintaining compliance with regulatory requirements.
- Examined customer loan applications for loan approvals and denials.
- Boosted branch revenue through targeted marketing campaigns aimed at attracting new clients and retaining existing ones.
- Optimized staff productivity through effective scheduling, task delegation, and performance monitoring.
- Oversaw employee recruitment processes to ensure hiring of qualified candidates who contributed positively to the bank''s goals and culture.
Personal Banker - Premium
Westpac Banking Group
09.2014 - 02.2017
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Cross-sold bank products and services to meet customer needs and provide options.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
Sales Assistant
Laura Ashley
02.2010 - 03.2014
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Fielded customer questions to share information about products, availability, and pricing.
- Executed visual merchandising strategies to attract customers and drive sales.
- Boosted store revenue through upselling and cross-selling techniques.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
- Fostered positive shopping environment, leading to high customer satisfaction scores.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Collaborated with marketing team to create engaging social media content, driving online engagement.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Supervisor
Billy Goat Soap
01.2009 - 03.2011
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Promoted exceptional customer service by engaging clients on sales floor.
- Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
- Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decisionmaking.
- Constructed displays and signs to promote specified products and sales promotions.
Payroll Officer
Target
03.1998 - 01.2000
- Collaborated with HR department to ensure accurate employee records, benefit deductions, and leave balances.
- Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
- Managed end-to-end processing of bi-weekly and monthly payrolls for a diverse workforce within strict deadlines.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Provided exceptional customer service by responding to employee inquiries regarding payslips, deductions, taxes, and benefits in a timely manner.
- Maintained confidentiality by securely storing sensitive employee information according to established data protection protocols.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
- Reviewed time records for 300+ employees to verify accuracy of information.
- Ensured compliance with federal, state, and local tax regulations by maintaining updated knowledge of laws and guidelines.
- Resolved payroll discrepancies by collecting and analyzing information.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Tracked employee vacation, sick and personal time.
- Maintained confidentiality of employee records and payroll information.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Completed payroll accurately and timely to meet employee expectations.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
Menswear Associate
Myer Melbourne
12.1995 - 10.1998
- Developed strong product knowledge, ensuring accurate information was provided to customers for their purchasing needs.
- Collaborated with team members to maintain a visually appealing and organized store environment.
- Increased sales by providing personalized customer service and recommending appropriate menswear products.
- Managed inventory levels by conducting regular stock checks and replenishing items as needed.
- Contributed to store''s success by consistently achieving personal sales goals and contributing to overall team targets.
- Maintained up-to-date knowledge of current fashion trends, effectively meeting the needs of various customer demographics.
- Conducted fitting room assistance for optimal garment selection, ensuring a positive shopping experience.
- Participated in team meetings to share ideas for improving store performance and increasing sales opportunities.
- Optimized floor space utilization by regularly updating merchandise displays according to seasonal changes or inventory levels.
- Built lasting relationships with customers through attentive service and follow-up communication on purchases or promotions.
- Implemented effective upselling tactics that resulted in higher average transaction values.
- Handled customer inquiries and concerns, resolving issues promptly to ensure satisfaction.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Operated cash register to complete cash, check and credit card transactions.
- Maintained loss prevention standards by monitoring and observing customers on sales floor.
- Opened and closed cash registers by counting money, separating charge slips, balancing cash drawers and making deposits.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
Bacchus Marsh College
Bacchus MarshCertificate of Design Technology
Melbourne College of Textiles
MelbourneCosmetician Diploma
Cosmetician Studio Melbourne
Melbourne, VICSkills
- Branch operations management
- Risk management
- Customer relationship management
- Financial analysis
- Employee training
- Team building
- Performance monitoring
- Conflict resolution
- Audit preparation
- Teller auditing
- Cross-selling strategies
- Relationship management
- Verbal/written communication
- Excellent work ethic
- Team player
- Attention to detail
- Customer service
Timeline
Bank Branch Manager
Westpac Banking Group
03.2017 - 02.2021
Personal Banker - Premium
Westpac Banking Group
09.2014 - 02.2017
Sales Assistant
Laura Ashley
02.2010 - 03.2014
Sales Supervisor
Billy Goat Soap
01.2009 - 03.2011
Payroll Officer
Target
03.1998 - 01.2000
Menswear Associate
Myer Melbourne
12.1995 - 10.1998
High School Diploma -
Bacchus Marsh College
Certificate of Design Technology
Melbourne College of Textiles
Cosmetician Diploma
Cosmetician Studio Melbourne
Similar Profiles
Jebamini SJJebamini SJ
PMO Project Coordinator at Westpac Banking GroupPMO Project Coordinator at Westpac Banking Group
Mukul SANGWANMukul SANGWAN
Program Manager – Test Services [Wealth Portfolio] at Infosys Australia[for Westpac Banking Group]Program Manager – Test Services [Wealth Portfolio] at Infosys Australia[for Westpac Banking Group]
Kyra HawesKyra Hawes
Conversation Analyst at Westpac Banking GroupConversation Analyst at Westpac Banking Group