Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Timeline
Generic

Elaine Lai

Sydney,NSW

Summary

Seeking for challenging career in a progressive organization that provide opportunity to broaden my knowledge and capitalize my skills and abilities. Diligent and passionate to grow through personal and professional development. Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Student Services Officer

Choice Business College
01.2024 - 06.2024
  • Collaborated with faculty to create customized learning plans for students with unique needs or challenges.
  • Spearheaded collaborations between various campus departments to ensure holistic support for students both academically and personally.
  • Established strong relationships with external partners such as employers or organizations to facilitate successful internships or job placements upon graduation.
  • Coordinated mentorship programs that paired upperclassmen with incoming students to provide guidance and support during the transition into college life.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Supervisor

SweetLu
11.2022 - 12.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

WAITRESS

Lantern by Wagaya
08.2022 - 10.2022
  • Greet guests and taking drink and food orders
  • Staying attentive to the needs of guests in the dining area
  • Deliver food from the kitchen to the guests
  • Prepare the bill for tables when requested
  • Cash up bills and ensure that the correct amount has been paid.

Assistant Manager

Lovely Pyramid Sdn Bhd
04.2021 - 07.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Supervisor of Operations

Booming Gain Sdn Bhd
05.2018 - 03.2021
  • Welcome customers, help customers to settle down and also take their orders
  • Respond to customers' questions, concerns and complaints
  • Organized beer, liquor and wine to ensure items are in stock
  • Provide on-job training and guided new join staff regarding relevant knowledge
  • Practicing 5S knowledge during operations time.

Education

Malaysian Certificate of Education -

S.M.K Tsung Wah Kuala Kangsar
Kuala Kangsar
01.2012

Skills

    COMMUNICATION

    Excellent verbal and written communication

    ADAPTABILITY

    Able to suit in new environment / situation

    TEAM WORK

    Able to get along in an organization and work as a team to achieve targeted goals

    WILLINGNESS TO LEARN

    Fast learner, willing to learn new skills & knowledge

Personal Information

  • Age: 30 years old
  • Marital Status: Single

Certification

  • Responsible Service of Alcohol (RSA) Certificate
  • Visa Holder - Student 500

Languages

Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Malay
Full Professional
English
Full Professional

Timeline

Student Services Officer

Choice Business College
01.2024 - 06.2024

Supervisor

SweetLu
11.2022 - 12.2023

WAITRESS

Lantern by Wagaya
08.2022 - 10.2022

Assistant Manager

Lovely Pyramid Sdn Bhd
04.2021 - 07.2022

Supervisor of Operations

Booming Gain Sdn Bhd
05.2018 - 03.2021

Malaysian Certificate of Education -

S.M.K Tsung Wah Kuala Kangsar

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Elaine Lai