Summary
Overview
Work History
Education
Skills
References
Timeline
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Eleanor Chatburn

Waratah West,NSW

Summary

Proven Cafe Manager with a track record of enhancing customer engagement and streamlining operations at CIMS Supports/Hospitality. Expert in coffee shop operations and sanitation, demonstrated by surpassing sales targets through meticulous display management and rigorous training in superior service. Skilled in cash handling and fostering positive guest relationships, significantly improving guest satisfaction.

Overview

2
2
years of professional experience

Work History

Cafe Manager

CIMS Supports/Hospitality
10.2022 - 08.2024
  • Opened and closed venues as apart of a team and independently.
  • Adhered to company requirements for participant interactions and care standards.
  • Provided inclusive supports and training to facilitate persons with disabilities to work within a cafe setting.
  • Provided goal orientated support and training to ensure participants achieve individualised progression and reach their full potential in the workforce.
  • Handled employee and participant disputes.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Handled business administration functions such as cash register counting and supply ordering.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Secured daily cash by verifying totals and making nightly deposits.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.

Hospitality Team Member

Buzz Junction
02.2022 - 10.2022
  • Answered multi-line phone system to respond to inquiries and take customer orders.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Developed and maintained positive relationships with guests for satisfaction.


Education

Certificate III - Individual Support

Transformational Institute
Broadmeadow, NSW
09.2024

Skills

  • Customer Engagement
  • Coffee Shop Operations
  • Sanitation
  • Sales Tracking
  • Beverage Preparation
  • Safe Food Handling
  • Cash Handling
  • Guest Engagement
  • Food Running

References

Renee Edmonds   Operations Manager      PH: 0497-258-929

Hayley Piller        Store Manager               PH: 0403-227-958  

Sancha Burns       Area Manager                PH: 0412-737-545

Timeline

Cafe Manager

CIMS Supports/Hospitality
10.2022 - 08.2024

Hospitality Team Member

Buzz Junction
02.2022 - 10.2022

Certificate III - Individual Support

Transformational Institute

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Eleanor Chatburn