Elena Bianchet
Bondi Junction,NSW
Summary
Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.
Overview
9
9
years of professional experience
Work History
Cafe Manager
Gusto Bar Bondi Beach
10.2022 - Current
- Full time position
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Cafe manager
Gusto Bar Bondi Beach
09.2021 - 10.2022
- Part Time
- Hiring and training staff, ordering supplies, maintaining cleanliness, resolving customer issues/complaints, building customer relationships, handling the end of day report, sending weekly report to HR, weekly roster, opening and closing the shop
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
Waitress, barista
Espresso Warriors
02.2019 - 06.2021
- Casual position
- Ordering supplies, training staff, preparing food and drinks, taking orders, handling end of day report, handling cash, opening and closing the shop, customer service, building customer relationships
Waitress, customer service
Matteo Double Bay
12.2020 - 03.2021
- Casual position
- Dealing with complaints, delivering checks and processing customers bills, bartender, arranging table settings, taking orders, offer menu recommendations
Waitress, customer service
Cafe Giorgio Potts point
10.2018 - 12.2018
- Casual position
- Dealing with complaints, delivering checks and processing customers bills, bartender, arranging table settings, taking orders, offer menu recommendations, serving food and drinks
- Used cash registers and credit card machines to cash out customers.
Meat Packer
Fletcher international exports Dubbo
03.2018 - 08.2018
- Casual position
- Packing meat ready to get export; scanning cottonbales, getting container for export ready
Au pair
Au Pair Care
08.2017 - 03.2018
- Casual position
- Getting ready the kids for school, bring and pick them up, preparing lunch and dinner, entertaining, getting them ready for bed
Waitress, barista, customer service
Mexican restaurant Harmonie
09.2016 - 12.2016
- Casual position
- Dealing with complaints, delivering checks and processing customers bills, bartender, arranging table settings, taking orders, offer menu recommendations, serving food and drinks, preparing food and drinks
Waitress, barista, customer service
Therme
06.2015 - 09.2015
- Casual position
- Dealing with complaints, delivering checks and processing customers bills, bartender, arranging table settings, taking orders, offer menu recommendations, serving food and drinks, preparing food and drinks
Education
Certificate III & IV in Fitness -
01.2022
Diploma in Leadership and Management -
01.2021
High school degree in Biotechnology -
01.2017
Skills
- Barista skills
- Customer Engagement
- Coffee Shop Operations
- Customer experience management
- Staff Management
- Employee Scheduling
- Health and Safety Regulations
- Food orders
- Team Leadership
- Problem-Solving
Personal Information
Date of Birth: 04/22/1998
Timeline
Cafe Manager
Gusto Bar Bondi Beach
10.2022 - Current
Cafe manager
Gusto Bar Bondi Beach
09.2021 - 10.2022
Waitress, customer service
Matteo Double Bay
12.2020 - 03.2021
Waitress, barista
Espresso Warriors
02.2019 - 06.2021
Waitress, customer service
Cafe Giorgio Potts point
10.2018 - 12.2018
Meat Packer
Fletcher international exports Dubbo
03.2018 - 08.2018
Au pair
Au Pair Care
08.2017 - 03.2018
Waitress, barista, customer service
Mexican restaurant Harmonie
09.2016 - 12.2016
Waitress, barista, customer service
Therme
06.2015 - 09.2015
Certificate III & IV in Fitness -
Diploma in Leadership and Management -
High school degree in Biotechnology -
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