Elena Bianchet
Bondi Junction,NSW
Summary
Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.
Overview
9
9
years of professional experience
Work History
Cafe Manager
Gusto Bar Bondi Beach
2022.10 - Current
- Full time position
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Cafe manager
Gusto Bar Bondi Beach
2021.09 - 2022.10
- Part Time
- Hiring and training staff, ordering supplies, maintaining cleanliness, resolving customer issues/complaints, building customer relationships, handling the end of day report, sending weekly report to HR, weekly roster, opening and closing the shop
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
Waitress, barista
Espresso Warriors
2019.02 - 2021.06
- Casual position
- Ordering supplies, training staff, preparing food and drinks, taking orders, handling end of day report, handling cash, opening and closing the shop, customer service, building customer relationships
Waitress, customer service
Matteo Double Bay
2020.12 - 2021.03
- Casual position
- Dealing with complaints, delivering checks and processing customers bills, bartender, arranging table settings, taking orders, offer menu recommendations
Waitress, customer service
Cafe Giorgio Potts point
2018.10 - 2018.12
- Casual position
- Dealing with complaints, delivering checks and processing customers bills, bartender, arranging table settings, taking orders, offer menu recommendations, serving food and drinks
- Used cash registers and credit card machines to cash out customers.
Meat Packer
Fletcher international exports Dubbo
2018.03 - 2018.08
- Casual position
- Packing meat ready to get export; scanning cottonbales, getting container for export ready
Au pair
Au Pair Care
2017.08 - 2018.03
- Casual position
- Getting ready the kids for school, bring and pick them up, preparing lunch and dinner, entertaining, getting them ready for bed
Waitress, barista, customer service
Mexican restaurant Harmonie
2016.09 - 2016.12
- Casual position
- Dealing with complaints, delivering checks and processing customers bills, bartender, arranging table settings, taking orders, offer menu recommendations, serving food and drinks, preparing food and drinks
Waitress, barista, customer service
Therme
2015.06 - 2015.09
- Casual position
- Dealing with complaints, delivering checks and processing customers bills, bartender, arranging table settings, taking orders, offer menu recommendations, serving food and drinks, preparing food and drinks
Education
Certificate III & IV in Fitness -
01.2022
Diploma in Leadership and Management -
01.2021
High school degree in Biotechnology -
01.2017
Skills
- Barista skills
- Customer Engagement
- Coffee Shop Operations
- Customer experience management
- Staff Management
- Employee Scheduling
- Health and Safety Regulations
- Food orders
- Team Leadership
- Problem-Solving
Personal Information
Date of Birth: 04/22/1998
Timeline
Cafe Manager
Gusto Bar Bondi Beach
2022.10 - Current
Cafe manager
Gusto Bar Bondi Beach
2021.09 - 2022.10
Waitress, customer service
Matteo Double Bay
2020.12 - 2021.03
Waitress, barista
Espresso Warriors
2019.02 - 2021.06
Waitress, customer service
Cafe Giorgio Potts point
2018.10 - 2018.12
Meat Packer
Fletcher international exports Dubbo
2018.03 - 2018.08
Au pair
Au Pair Care
2017.08 - 2018.03
Waitress, barista, customer service
Mexican restaurant Harmonie
2016.09 - 2016.12
Waitress, barista, customer service
Therme
2015.06 - 2015.09
Certificate III & IV in Fitness -
Diploma in Leadership and Management -
High school degree in Biotechnology -
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