Elena Gjurovska
Epping,Australia
Summary
Experienced in maintaining secure environments and ensuring compliance with safety regulations. Utilizes strong communication and conflict resolution skills to effectively manage detainee interactions. Possesses a deep knowledge of security protocols and emergency response procedures, enabling the ability to remain calm and composed in high-stress situations.
Overview
10
10
years of professional experience
Work History
Detention Service Officer
Serco Global Services
11.2024 - Current
- Improved communication between officers and inmates by establishing rapport and addressing concerns promptly.
- Ensured compliance with all state regulations regarding detainee rights through careful adherence to established policies.
- Continuously developed professional skills through participation in mandatory training sessions and seeking out additional learning opportunities relevant to the role of a detention service officer.
- Monitored door access and security cameras to provide safety and security of facility.
- Assisted in the timely transportation of inmates to court appearances, medical appointments, and other off-site locations.
Small Business Owner
Gjurovski Logistics PTY LTD
11.2020 - 12.2024
- Led day-to-day operations across key areas of business
- Identified operational issues and introduced solutions to maximize efficiency
- Adapted business operations for changing demands based on knowledge of industry and market trends
- Scheduled and planned logistics for upcoming workshops
- Coordinated logistics for trade shows, meetings, and other events
Accounts Administration Officer
New Age Upholstery PTY LTD
11.2020 - 07.2024
- Prepared and filed company invoices, profit reports and tax filings
- Reconciled bank statements and identified discrepancies in transactions
- Managed financial records and ensured accuracy in data entry
- Processed accounts payable invoices and obtained necessary approvals
- Issued invoices to clients and followed up on outstanding payments
- Bolstered client loyalty and satisfaction, building trusting rapport and offering individualized service
Shift Leader
Kromberg and Schubert
01.2015 - 09.2019
- Improved team efficiency by coordinating production workflow and maintaining production schedules
- Enhanced team performance by empowering and motivating employees
- Planned and supervised job task assignments, upholding quality standards
- Protected organization in event of emergencies with well-planned crisis management strategies
Quality Control Inspector
Kromberg and Schubert
09.2014 - 01.2015
- Improved performance of production staff and reduced errors with detailed non-conformance reports
- Created quality control plans based on project-specific technical documentation and requirements
- Maintained records of all inspections, tests, and related documentation for traceability purposes
- Uphold high standards of quality control with regular testing and calibrating equipment
- Defined and documented acceptance, rejection and rework requirements
Education
Xero - course -
Career Academy
Melbourne, VIC11.2020
Diploma of Phlebotomist - Pathology Collector
Southern Cross Educational Institute
Melbourne, Vic08.2014
Business Secretary -
Osu - Jovche Teslichkov
Veles, Veles06.2013
Skills
- Bank Reconciliation
- Invoice Processing
- Data Entry Accuracy
- Expense Tracking
- Organizational Skills
- Microsoft Office
- Incident reporting
- Security protocols
- Policy enforcement
- Restraint techniques
- First aid administration
- Staff management
Languages
Macedonian
Native or Bilingual
Serbian
Full Professional
Timeline
Detention Service Officer
Serco Global Services
11.2024 - Current
Small Business Owner
Gjurovski Logistics PTY LTD
11.2020 - 12.2024
Accounts Administration Officer
New Age Upholstery PTY LTD
11.2020 - 07.2024
Shift Leader
Kromberg and Schubert
01.2015 - 09.2019
Quality Control Inspector
Kromberg and Schubert
09.2014 - 01.2015
Diploma of Phlebotomist - Pathology Collector
Southern Cross Educational Institute
Business Secretary -
Osu - Jovche Teslichkov
Xero - course -
Career Academy
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