Elena Lo Tam
7 Erindale Place, Craigieburn,VIC
Summary
I believe I am a very knowledgeable and dedicated customer service professional with extensive experience in health insurance industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients.
I am motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Digital Customer Service
Bupa
11.2021 - Current
- Discussed members covers with them on a day to day basis ensuring we are covering them correctly.
- Correlating information to provide members with the most suitable cover for them.
- Participated in daily meetings with them.
- Helped train new oncoming members of our team.
- Meet daily and monthly KPI's.
- Provided exceptional customer service to ensure members needs are met.
Customer Service
National Australia Bank
08.2019 - 11.2021
- Provided exceptional customer service by promptly resolving issues and complaints.
- Provided pre- and post-sales customer service and support.
- Boosted company reputation, providing exceptional customer service during high-pressure situations.
- Discussed members home loans, credit cards and bank accounts.
- Met daily, monthly and quarterly KPI's.
Customer Service
Probe PTY LTD
03.2019 - 08.2019
- Provided excellent customer service while meeting challenging time goals.
- Interacted with customers and employees to resolve customer service concerns.
- Helped with enquiries about the ATO.
- Took calls on a day to day basis.
- Met KPI's set.
Education
No Degree - Criminal Justice
RMIT
Melbourne, VIC01.2026
High School Diploma -
Kolbe Catholic College
Greenvale, VIC12.2017
Skills
- Strong multitasking
- Fast Typing Speed
- Empathy and patience
- Salesforce proficiency
- Customer Service
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Computer Skills
Additional Information
Arlita Heta
0402317775
arlita.heta@bupa.com.au
Lily Nathan
0469281710
lilynathan@gmail.com
Steve Tapelu
0475636791
steveet@hotmail.com
Timeline
Digital Customer Service
Bupa
11.2021 - Current
Customer Service
National Australia Bank
08.2019 - 11.2021
Customer Service
Probe PTY LTD
03.2019 - 08.2019
No Degree - Criminal Justice
RMIT
High School Diploma -
Kolbe Catholic College
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