Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
Intern

Olivia Hold

Beeliar ,WA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Digital Customer Service Officer

Vic Roads
10.2023 - 03.2024
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Updated account information to maintain customer records.
  • Protected sensitive customer data by adhering strictly to security protocols during all online interactions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Actively participated in team meetings and training sessions to continuously improve personal performance and contribute to overall team success.
  • Researched customer inquiries to provide accurate and up-to-date information.
  • Responded proactively and positively to rapid change.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Senior Hairstylist

Allure Salon And Spa
03.2023 - 12.2023
  • Maintained high number of return customers through precise cutting, colouring and styling of clients' hair.
  • Increased revenue through effective customer service and inventory management.
  • Maintained regular client list and successfully handled walk-in customers.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Initiated and engaged clients in conversations as part of personalized service.
  • Answered phone calls and emails to schedule client appointments.

Senior Hairstylist

Dusty Blondes
01.2022 - 03.2023
  • Initiated and engaged clients in conversations as part of personalized service.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.

Senior Hairstylist

Pascal And Co
09.2020 - 01.2022

Customer Service Representative

David Jones
09.2018 - 09.2022
  • Responded proactively and positively to rapid change.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Responded to customer requests for products, services, and company information.
  • Developed and updated databases to handle customer data.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Maintained up-to-date knowledge of product and service changes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Waitress

Stellarossa
03.2016 - 02.2017

Junior Hairdresser

Pure Hair Designs
08.2014 - 09.2018

Education

Certificate IV - Child, Youth And Family Intervention

Tafe Queensland
Mooloolabah, QLD
07.2023

Certificate III - Hairdressing

Tafe Queensland
Toowoomba, QLD
01.2018

Skills

  • Understanding Customer Needs
  • Relationship Building
  • Schedule Management
  • Customer satisfaction measurement
  • Team Collaboration
  • Transaction Processing
  • Strong multitasking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementTeam Building / Company Retreats

Timeline

Digital Customer Service Officer

Vic Roads
10.2023 - 03.2024

Senior Hairstylist

Allure Salon And Spa
03.2023 - 12.2023

Senior Hairstylist

Dusty Blondes
01.2022 - 03.2023

Senior Hairstylist

Pascal And Co
09.2020 - 01.2022

Customer Service Representative

David Jones
09.2018 - 09.2022

Waitress

Stellarossa
03.2016 - 02.2017

Junior Hairdresser

Pure Hair Designs
08.2014 - 09.2018

Certificate IV - Child, Youth And Family Intervention

Tafe Queensland

Certificate III - Hairdressing

Tafe Queensland
Olivia Hold