Olivia Hold
Beeliar ,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Digital Customer Service Officer
Vic Roads
10.2023 - 03.2024
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Updated account information to maintain customer records.
- Protected sensitive customer data by adhering strictly to security protocols during all online interactions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Actively participated in team meetings and training sessions to continuously improve personal performance and contribute to overall team success.
- Researched customer inquiries to provide accurate and up-to-date information.
- Responded proactively and positively to rapid change.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Senior Hairstylist
Allure Salon And Spa
03.2023 - 12.2023
- Maintained high number of return customers through precise cutting, colouring and styling of clients' hair.
- Increased revenue through effective customer service and inventory management.
- Maintained regular client list and successfully handled walk-in customers.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Initiated and engaged clients in conversations as part of personalized service.
- Answered phone calls and emails to schedule client appointments.
Senior Hairstylist
Dusty Blondes
01.2022 - 03.2023
- Initiated and engaged clients in conversations as part of personalized service.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Senior Hairstylist
Pascal And Co
09.2020 - 01.2022
Customer Service Representative
David Jones
09.2018 - 09.2022
- Responded proactively and positively to rapid change.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded to customer requests for products, services, and company information.
- Developed and updated databases to handle customer data.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Waitress
Stellarossa
03.2016 - 02.2017
Junior Hairdresser
Pure Hair Designs
08.2014 - 09.2018
Education
Certificate IV - Child, Youth And Family Intervention
Tafe Queensland
Mooloolabah, QLD07.2023
Certificate III - Hairdressing
Tafe Queensland
Toowoomba, QLD01.2018
Skills
- Understanding Customer Needs
- Relationship Building
- Schedule Management
- Customer satisfaction measurement
- Team Collaboration
- Transaction Processing
- Strong multitasking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Company CultureWork-life balanceCareer advancementTeam Building / Company RetreatsTimeline
Digital Customer Service Officer
Vic Roads
10.2023 - 03.2024
Senior Hairstylist
Allure Salon And Spa
03.2023 - 12.2023
Senior Hairstylist
Dusty Blondes
01.2022 - 03.2023
Senior Hairstylist
Pascal And Co
09.2020 - 01.2022
Customer Service Representative
David Jones
09.2018 - 09.2022
Waitress
Stellarossa
03.2016 - 02.2017
Junior Hairdresser
Pure Hair Designs
08.2014 - 09.2018
Certificate IV - Child, Youth And Family Intervention
Tafe Queensland
Certificate III - Hairdressing
Tafe Queensland
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