Elham Hassan
LOGAN CENTRAL QLD,QLD
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
16
16
years of professional experience
Work History
Cleaner
Airclean
04.2022 - 09.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
Cleaner
Clean Vibes
04.2022 - 09.2023
- Utilized specialized equipment like pressure washers, carpet cleaners, and floor polishers to ensure thorough cleaning results.
- Assisted with setup and breakdown of event spaces, ensuring timely completion of all necessary tasks.
- Enhanced event cleanliness by effectively performing thorough pre-event and post-event cleaning tasks.
- Cleaned building floors by sweeping, mopping, scrubbing or vacuuming.
- Ensured safety and sanitation standards were met by properly disposing of waste materials and recycling items.
- Collaborated with event staff, addressing any cleanup concerns promptly and efficiently.
- Provided excellent customer service by responding promptly to inquiries or concerns from event guests regarding cleanliness matters.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Customer Service Australian Tax Office
Probecx
09.2021 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Reception
Logan Women's Health And Wellbeing Centre Inc
05.2007 - 07.2007
- Answering phones, taking messages, organising the venue and catering for events, greeting clients, gathering and entering statistics, making appointments and processing Medicare claim forms.
- Doing power point presentation
- Networking with African communities around Logan area.
Education
Bachelor of Arts - Sociology & Journalism
Griffith University
Brisbane, QLDHigh School Diploma -
Granville Tafe, NSW
Granville, NSWNo Degree - Pathology Collection
Adopt Training Pty Ltd
High School Diploma -
Merrylands High School
Merrylands, NSWCriminology And Criminal Justice - Criminoly
Griffith University
Brisbane, QLD12.2024
Counter Terrorism - Counter Terreoism
Murdoch University
Perth, WA12.2024
Certificate III - Health Administration
Tafe Queensland - Cairns, Qld, AU
Cairns, QLD09.2024
No Degree - Supply Chain Operation
Challenge Employmnt And Training
Woodridge, QLD04.2023
Counter Terrorism - Counter Terrorism
Murdoch University
Perth, WA2019
Skills
- Cleaning and sanitizing
- Sweeping and Mopping
- Housekeeping
- Customer Service
- Reliability and punctuality
- Knowledge of cleaning products
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
Affiliations
- Reference Letter from Logan Women's Health and Wellbeing Centre Inc.
Languages
Arabic
Native or Bilingual
Somalian
Native or Bilingual
Timeline
Cleaner
Airclean
04.2022 - 09.2023
Cleaner
Clean Vibes
04.2022 - 09.2023
Customer Service Australian Tax Office
Probecx
09.2021 - 09.2021
Reception
Logan Women's Health And Wellbeing Centre Inc
05.2007 - 07.2007
Bachelor of Arts - Sociology & Journalism
Griffith University
High School Diploma -
Granville Tafe, NSW
No Degree - Pathology Collection
Adopt Training Pty Ltd
High School Diploma -
Merrylands High School
Criminology And Criminal Justice - Criminoly
Griffith University
Counter Terrorism - Counter Terreoism
Murdoch University
Certificate III - Health Administration
Tafe Queensland - Cairns, Qld, AU
No Degree - Supply Chain Operation
Challenge Employmnt And Training
Counter Terrorism - Counter Terrorism
Murdoch University
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