Elham Ramezannejad Balagafsheh
Joondalup,WA
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
18
18
years of professional experience
Work History
Accommodation Manager
Narges Dormitory
02.2012 - 12.2022
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
Senior Manager
Dehkadeh Dormitory
06.2005 - 02.2012
- Provided strong leadership to enhance team productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Evaluated hiring, firing, and promotions requests.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Science - Social Science-Social Science Research
Gulian University
Faculty Of Literature And Humanities01.2005
Skills
- Guest Experiences
- Social Media Networking
- Guest Services Management
- Strategic Planning and Analysis
- Special Event Coordination
- Guest Accommodations
- Policy and Procedure Adherence
- Staff Scheduling
- Hospitality
- Staff Supervision
Timeline
Accommodation Manager
Narges Dormitory
02.2012 - 12.2022
Senior Manager
Dehkadeh Dormitory
06.2005 - 02.2012
Bachelor of Science - Social Science-Social Science Research
Gulian University
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