Elie Adnan Ajjan
Mount Druitt,Australia
Summary
Results-driven Senior IT Systems Administrator with 12+ years of experience in managing enterprise IT infrastructure, optimizing Windows Server environments, and leading system integrations. Highly skilled in Azure, Office365, VMware, Windows Server, SQL Server, and Network Security. Proven ability to enhance system reliability, reduce downtime, and improve operational efficiency. Adept at leading IT teams, troubleshooting complex issues, and ensuring seamless cloud and on-premises infrastructure. Seeking a senior/management role where I can leverage my expertise to drive business success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Information Technology System Administrator
Next3pl
Ingleburn, Australia
08.2023 - Current
- Microsoft 365 Administration: Manage and maintain the Microsoft 365 environment, ensuring optimal performance and user satisfaction.
- Active Directory Management: Oversee the administration of user accounts and group policies within Active Directory, ensuring secure and efficient access control.
- SQL Server Administration, Optimisation, Replication and High Availability
- Domain Controller Replication Oversight: Ensure reliable replication between Domain Controllers, swiftly addressing any related issues to maintain system integrity.
- Server and PC Optimization: Manage the company's servers and PCs, focusing on optimizing performance and reliability.
- System Integration Management: Handle complex integration challenges between the company's systems and those of clients, ensuring seamless interoperability.
- Advanced Technical Support: Provide Level 2 and Level 3 support, resolving high-level technical issues escalated from initial support tiers.
- Network Infrastructure Maintenance: Ensure the continuous operation and efficiency of the company's network infrastructure, performing regular maintenance and upgrades.
- CCTV System Management: Take charge of managing the CCTV system, ensuring its effective operation and security compliance.
IT SUPPORT AND CONSULTANT
Self-employed
Erbil, Iraq
01.2019 - 09.2022
- IT Solutions for Various Sectors: Deliver customized IT services to hotels, offices, and small businesses.
- On-Site Support and Repair: Provide immediate on-site technical support and repairs.
- Hardware/Software Deployment: Install and configure a range of hardware and software systems.
- Network Setup: Design and implement tailored network infrastructures.
- Data Management: Develop strategies for efficient data handling and security.
- IT Consulting: Offer advisory services on IT best practices and solutions.
IT MANAGER
UFood
Lebanon, Lebanon
10.2017 - 11.2018
- Strategize and Execute IT Infrastructure Development: Lead the development and implementation of comprehensive IT network systems and applications, ensuring alignment with organizational goals.
- Oversee IT Support and Operations: Provide robust IT support and manage daily operations to ensure system reliability and efficiency.
- Problem Resolution and System Optimization: Proactively identify and resolve complex IT system and application issues, enhancing system performance and user satisfaction.
- Conduct Security and Infrastructure Analysis: Regularly analyze network security and the existing IT infrastructure to identify vulnerabilities and areas for improvement and develop robust solutions to address them.
- Collaboration with Stakeholders: Collaborate closely with departmental managers, external vendors, and suppliers to enhance service delivery and support organizational objectives.
- Manage IT Budget and Resources: Effectively manage the IT budget, ensuring optimal allocation of resources towards projects, maintenance, and upgrades.
- Policy Development and Compliance: Develop and enforce IT policies and procedures to ensure compliance with legal regulations and best practices.
- Technology Trend Monitoring and Adaptation: Stay abreast of emerging technology trends and innovations, evaluating their potential impact and applicability to the organization.
- Team Leadership and Development: Lead and mentor the IT team, fostering a culture of continuous learning and development to enhance team capabilities and performance.
- Stakeholder Communication and Reporting: Maintain clear and effective communication with stakeholders, providing regular updates on IT initiatives, progress, and challenges.
- Disaster Recovery and Business Continuity Planning: Develop and maintain disaster recovery and business continuity plans to ensure minimal disruption to IT services in emergency situations.
- Vendor Management and Contract Negotiation: Oversee vendor relationships and negotiate contracts to secure beneficial terms and services for the organization.
- IT Project Management: Lead and manage IT projects from conception to completion, ensuring they are delivered on time, within budget, and meet defined objectives.
- User Training and Support: Implement user training programs to enhance staff competence in using IT systems and applications, thereby improving productivity, and reducing support requests.
IT SUPPORT ENGINEER AND CONSULTANT
Technocom
Lebanon, Lebanon
01.2016 - 09.2017
- Provided comprehensive IT support to diverse clients, ensuring high levels of customer satisfaction.
- Troubleshot and resolved a wide range of technical issues across multiple platforms and systems.
- Efficiently managed customer inquiries, offering timely and effective solutions.
- Maintained and administered computer systems and networks for optimal performance.
- Implemented security measures to safeguard systems against threats like malware and ransomware.
- Collaborated with cross-functional teams to enhance service delivery and client support.
ASSISTANT MANAGER
GDI
Lebanon, Lebanon
08.2015 - 12.2015
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw staff training and development, ensuring a skilled and motivated team capable of delivering excellent customer service.
- Actively engaged with suppliers to negotiate terms and organize timely shipments, ensuring a consistent supply chain.
- Coordinated and supervised the logistics of shipments, ensuring accurate and efficient delivery of products to customers.
IT ENGINEER
Ministry Of Finance
Syria, Syria
10.2013 - 07.2015
- Delivered IT support to end-users, addressing and resolving technical queries and issues.
- Installed and configured software and hardware systems to ensure optimal functionality.
- Administered user accounts and permissions, maintaining secure and efficient access.
- Maintained and monitored network infrastructure, including regular scheduling of backups.
- Configured and troubleshot printers, ensuring reliable and efficient printing services.
Education
Bachelor of Science - IT Engineering
Albaath University
Syria12.2012
Skills
Cloud computing: Azure, Microsoft 365, AWS
Systems administration: Windows Server, Active Directory, Group Policy
SQL Server: Administration, optimisation and high availability
Networking and security: Configuring and deploying Firewalls, VLANs, VPNs, IPsec tunnels
Virtualization : VMware , Hyper-V
IT support: Level 2 and 3 support, incident response
Automation and scripting: PowerShell, Bash
Leadership and mentoring: Training staff, project management
Certification
Advanced Cloud Computing, Institute of Applied Technology, 08/01/23, 79378193
Languages
English
Full Professional
Arabic
Native/ Bilingual
Spanish
Elementary
Timeline
Senior Information Technology System Administrator
Next3pl
08.2023 - Current
IT SUPPORT AND CONSULTANT
Self-employed
01.2019 - 09.2022
IT MANAGER
UFood
10.2017 - 11.2018
IT SUPPORT ENGINEER AND CONSULTANT
Technocom
01.2016 - 09.2017
ASSISTANT MANAGER
GDI
08.2015 - 12.2015
IT ENGINEER
Ministry Of Finance
10.2013 - 07.2015
Bachelor of Science - IT Engineering
Albaath University
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