Elif Alca
Auburn,NSW
Summary
Purpose driven customer service representative with 6 years experience in providing exceptional service. Proven record of customer satisfaction and KPI. Seeking new opportunities to grow and contribute to the companies success.
Overview
8
8
years of professional experience
Work History
Customer Relations Consultant
COS (Complete Office Supplies)
2024.06 - 2025.11
- Provide day to day administrative support in a fast pace call centre and act as the first point of contact for customers.
- Responding to enquiries through chats, emails and calls regarding services, products, quotes, billing, orders or technical issues.
- Recording details to companies CRM systems to maintain future reference and build rapport.
- Keeping up to date with companies training modules for development and changing procedures.
- Collaboratively working with colleagues in a team meeting performance targets, AHT, CSAT, FCR and adherence.
Receptionist
Sydney City Kitchens
2022.01 - 2023.12
- Greeting clients to walk through the well maintained showroom.
- General duties such as; managing correspondence, scheduling appointments, handling enquiries and uphold customer relationships during the process of kitchen designing.
Usher
Reading Cinemas
2017.11 - 2019.12
- Direct customer interaction warmly greeting guests, providing excellent service and maintain a positive atmosphere.
- My duties included; efficiently handling cash and ticket transactions, ensuring a clean and safe environment throughout the halls and auditorium, handling complaints and resolving issues and assisting guests with seating.
Education
Cert 2 Business Services
SydneyCert 2 Hospitality
SydneyAuburn Girls High School
Tafe NSW
UltimoSkills
- Customer relationship management
- Data entry
- Attention to detail
- Team collaboration
- Inbound/ outbound calling
- Time management
- Quick learning
- Phone etiquette
- Record keeping
- Reliability
- Bilingual English/ Turkish
References
Available upon request
Timeline
Customer Relations Consultant
COS (Complete Office Supplies)
2024.06 - 2025.11
Receptionist
Sydney City Kitchens
2022.01 - 2023.12
Usher
Reading Cinemas
2017.11 - 2019.12
Cert 2 Business Services
Cert 2 Hospitality
Auburn Girls High School
Tafe NSW