Nazmun Nahar
Cowalellup,WA
Work Preference
Summary
Dynamic Customer Relations Consultant skilled in customer relationship management, claim processing, and policy administration. Committed to delivering exceptional service and enhancing customer satisfaction.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Customer Relations Consultant
HBF Health Insurance
Booragoon, WA
2022.01 - Current
- Established policies and provided product information while evaluating and processing claims, managing difficult members, conducting outbound calls, and addressing inbound inquiries to ensure compliance with rules and regulations.
Customer Solutions Specialist
Probe CX
Perth, WA
2021.06 - 2022.01
- My daily job was to answering the inbound call, attend the customers quiry, meet their requierment, finalise their application and process also issuing the urgentpayment as needed.Input the data in to the system, edit the information based on the reqirements, leave essential notes to the customers profile for the future documentation, transfer the calls to the right directions. Opening a customers profile by assessing thier background.
Customer Service Supervisor
Woolworths
Coolbellup, WA
2011.06 - 2021.06
- Coordinate and oversee the day to day operations of the store including cash handling, processing of online orders, stocking,customer relations, employee relations, and training for thecrew.Provide hands-on leadership style, setting excellent work exampleand a positive attitude for the sales associates. Lead the sales floor by greeting customers, directing them to the correct product/services, and employee to ensure their needs are met. Support the team with the execution and follow up of operations, sales and service, and merchandising activities in the store. Complete accounting and paperwork associated with cash receipts and prices and conducts physical inventories.Manage challenging situations with customers by providing exemplary customer service while adhering to company guidelines.Demonstrate compliance with all company policies and procedures as well as with all organizational, training, loss prevention and human resources standards.
Education
Post Graduate Diploma in Information Technology - Information Technology
Murdoch University
Murdoch, WA2009-01
Graduate Diploma in Information System Management - Information Technology
Murdoch University
Murdoch, WA2007-01
Bachelor of Science - Mathematics
National University Bangladesh
Dhaka, Bangladesh2002-01
Skills
- Customer relationship management
- Claim processing
- Policy administration
- Product knowledge
- Inbound/outbound communication
- Customer service
Languages
English
Professional
Bangli
Professional
Timeline
Customer Relations Consultant
HBF Health Insurance
2022.01 - Current
Customer Solutions Specialist
Probe CX
2021.06 - 2022.01
Customer Service Supervisor
Woolworths
2011.06 - 2021.06
Post Graduate Diploma in Information Technology - Information Technology
Murdoch University
Graduate Diploma in Information System Management - Information Technology
Murdoch University
Bachelor of Science - Mathematics
National University Bangladesh