ELIF SAMUR
Melbourne,VIC
Summary
Highly skilled waitress experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Excelled at providing exceptional customer service for the last 2.5 years by energetically completing special requests.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Adapted to working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Enthusiastic about gaining knowledge and continuously upgrading standards, seeking part-time or casual employment to upgrading to full time. Prepared to train under guidelines of company practices.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress/Cashier/Front of House Staff Member
Malaysian Restraunt
Campbellfield, Victoria
02.2022 - Current
- Explained menu items, took orders and delivered food courses according to instruction.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Organized take-out orders for customers in an efficient manner.
- Supported other team members during peak business hours or special events and often stayed behind to close up.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Handled cashiering duties such as taking orders and processing payments and balanced at the end of each day.
- Maintained cleanliness of the restaurant, including tables, chairs, and floors and volunteered to stay behind.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Effectively multitasked within fast-paced environment, particularly at peak times.
Customer Service - Cashier - Supermarket
Fresh Plus Supermarkets
Roxburgh Park , Craigieburn, Melbourne
12.2022 - 12.2023
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Provided excellent customer service by helping customers locate items they were looking for.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Education
Cert. 4 - Real-Estate And Property
Kangan Batman Taffe
Essendon Campus02-2024
High School Diploma -
Batman Kangan Taffe
Melbourne, VIC12-2023
GED -
Technical Advanced Training
Broadmeadows, VIC 304711-2023
Swimming Instructor
JUMP
Campbellfield11-2023
Skills
- Customer Service
- Safe Food Handling
- Menu Recommendations
- Guest Relations Management
- Greeting Guests
- Handling Complaints
- Cash Handling
Affiliations
- Modelling experience.
- Piano Lessons
- Academic swimmer - 3 years training
- Previously captain of the soft ball team in High School
- Chosen as a second lead singer in a school concert
- Been on national TV with Statewide School competitions in dancing
Accomplishments
TaffeTaffeTaffe
- Came second for swimming competitions
- Managed front of house when required at Restraunt.
- Worked for 3.5 years in 2 jobs, while studying High school.
- Studied Security License (2023) Crowd control.
- Studied Marine License (2023)
- Studied to be a Swimming Instructor at JUMP (2023).
- Obtained Full Victorian Drivers License (2023)
- Bought my own car Model 2017 Hyundai i 30
- Victorian Secondary School Certificate 2023.
Certification
- Swimming Instructor Cert.
- Marine License
- Victorian Drivers License
- High School Year 12 Certificate
- Security Guard License
Languages
English
Native/ Bilingual
Turkish
Professional
Italian
Elementary
PERSONAL ATTRIBUTES
- Height 170cm - Health: Excellent
- Weight 55kg / Slim
- Teeth: Perfect condition
- Skin Perfect
- Eyes Blue/Grey
- Hair Dark Brown
Custom
- National police check
- Working with Children's Check
- Own a reliable car
- Computer literate
Timeline
Customer Service - Cashier - Supermarket
Fresh Plus Supermarkets
12.2022 - 12.2023
Waitress/Cashier/Front of House Staff Member
Malaysian Restraunt
02.2022 - Current
Cert. 4 - Real-Estate And Property
Kangan Batman Taffe
High School Diploma -
Batman Kangan Taffe
GED -
Technical Advanced Training
Swimming Instructor
JUMP
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