Summary
Overview
Work History
Education
Skills
Timeline
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Kaija Hartdegen

Brisbane,QLD

Summary

Hardworking team member with Bar Attendant and Waitress experience in large-scale casual dining establishments. Friendly, passionate and committed to building customer base by providing positive service experience. Eager to experience new work environments and areas and broaden my skillset.


Overview

3
3
years of professional experience

Work History

Bartender/Waitress/Front of House Staff Member

Ceylon Inn Graceville
10.2020 - Current
  • Established welcoming atmosphere by greeting each guest warmly.
  • Managed the bar to assist flow of service in takeaway calls, payments, making and serving drinks, operating glass washer, cleaning and restocking the bar.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, beverages, food-running, takeaway and phone calls, and cleaning.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Trained in Lightspeed POS system to receive and process food and drink orders.
  • Verified ID and payment preference of guests to make transactions faster and more flexible.
  • Managed and de-escalated customer complaints and takeaway issues.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Served high customer volumes during special events, nights, and weekends (such as Mother's Day).
  • Managed and accommodated bookings and walk-in diners in a hostess role.
  • Collaborated with the kitchen to accommodate customers, assist food service and resolve complaints.

Food and Beverage Attendant (Level 2)

The Wickham
12.2022 - 08.2023
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Worked in a busy, fast paced environment on weekends and events (such as Little Gay Day, Bottomless Burlesque Brunch, Vollie & Friends, Beer Garden Trivia).
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Assisted to close bars, cleaned and wiped tables and chairs, and closed the floor.
  • Processed payments and provided receipts to establish proof of transaction.
  • Assisted in the role of hostess and organised bookings
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Operated glasswasher and other bar equipment according to safety guidelines.
  • Restocked bars and cold room with drinks and fruit garnishes. Assisted in fruit garnish preparation.
  • Trained in using H&L POS system

Waitress/Food Runner

Hunter & Scout Graceville
12.2022 - 03.2023
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Cultivated warm relationships with regular customers.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.


Education

Bach. of Psych. Science/Bach. of Criminology -

Griffith University
Brisbane, QLD
11.2026

High School Diploma -

Indooroopilly State High School
Indooroopilly, QLD
10.2022

High School Diploma -

St. Peter's Lutheran College
Indooroopilly, QLD
10.2021

Skills

  • Responsible Service of Alcohol Certificate (RSA)
  • 3 years Restaurant Experience
  • 3 years Beverage Preparation, Waitressing and Food Running
  • 3 years Customer Service
  • Trained in Order and Payment processing through Lightspeed Kounta POS and H&L POS systems

Timeline

Food and Beverage Attendant (Level 2)

The Wickham
12.2022 - 08.2023

Waitress/Food Runner

Hunter & Scout Graceville
12.2022 - 03.2023

Bartender/Waitress/Front of House Staff Member

Ceylon Inn Graceville
10.2020 - Current

Bach. of Psych. Science/Bach. of Criminology -

Griffith University

High School Diploma -

Indooroopilly State High School

High School Diploma -

St. Peter's Lutheran College

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Kaija Hartdegen