Elijah Griffiths
Newcastle,NSW
Summary
Proven leader and effective communicator, adept at staff training and development, with a track record of boosting sales and enhancing customer satisfaction at Big W. Skilled in inventory control and cash drawer reconciliation, I excel in optimizing store operations and team performance. Have performed the duties of both a store team member and supervisor, therefore capable of adapting to the requirements relevant to the role. While engaging in the role as a supervisor I have led team training as well as dealt with difficult customer inquiries.
Overview
5
5
years of professional experience
Work History
Retail Supervisor
Big W
10.2024 - Current
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Boosted store sales through effective merchandising and strategic product placement.
- Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
- Led weekly staff meetings to discuss goals, accomplishments, challenges, and opportunities for improvement within the store operations.
- Conducted inventory analysis to determine optimal stock levels.
Retail Worker
Big W
10.2021 - 10.2024
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed returns and exchanges process smoothly, both in store and online, maintaining high levels of customer satisfaction even during difficult situations.
Cafe Worker
Bellunos Cafe
03.2020 - 07.2021
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier and food preparer.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Education
High School Diploma -
Cardiff High School
Cardiff11-2023
Skills
- Task delegation
- Inventory control
- Store organization
- Staff training and development
- Scheduling and timekeeping
- Multitasking and prioritizing
- Inventory and stocking
- Cash drawer reconciliation
Timeline
Retail Supervisor
Big W
10.2024 - Current
Retail Worker
Big W
10.2021 - 10.2024
Cafe Worker
Bellunos Cafe
03.2020 - 07.2021
High School Diploma -
Cardiff High School
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