Elijah Riley
Rivervale,WA
Summary
I am an ambitious and driven worker looking to utilise my experience to become an asset to your business whilst i pursue tertiary education.
Overview
7
7
years of professional experience
Work History
Child Support Service Officer
Services Australia
10.2023 - 02.2024
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Optical Dispenser
OPSM Belmont
10.2019 - 10.2023
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Enhanced sales performance by establishing rapport with customers and addressing their concerns effectively.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
Retail Salesperson
Lowes Belmont
10.2018 - 10.2019
- Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
- Minimized loss by diligently monitoring inventory levels and promptly addressing discrepancies.
- Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.
Kitchen Crew Member
MacDonald's Ascot Waters
05.2017 - 06.2018
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, streamlining food preparation processes.
- Reduced food waste by implementing proper storage techniques and timely usage of ingredients.
- Provided exceptional customer service by promptly addressing concerns and ensuring accurate order fulfillment.
- Ensured consistent food quality through strict adherence to recipes and presentation guidelines.
Education
Certificate IV - Optical Dispensing
ACOD - Australasian College of Optical Dispensing
Seaforth. Sydney, NSW 2092, AU02.2023
High School Diploma -
Belmont City College
Belmont, WA12.2016
Certificate II + III - Tourism
Hospitality Group Training
38 Parliment Place, West Perth, WA 600510.2016
Skills
- Attention to Detail
- De Escalation Tactics
- Cross-Selling and Up-Selling
- Active Listening
- Analytical Thinking
- Computer Literate
- Strong Written and Verbal Communication
- Excellent Interpersonal Skills
- Creative Thinking
- Adaptable and Flexible
- Cultural Sensitivity
Timeline
Child Support Service Officer
Services Australia
10.2023 - 02.2024
Optical Dispenser
OPSM Belmont
10.2019 - 10.2023
Retail Salesperson
Lowes Belmont
10.2018 - 10.2019
Kitchen Crew Member
MacDonald's Ascot Waters
05.2017 - 06.2018
Certificate IV - Optical Dispensing
ACOD - Australasian College of Optical Dispensing
High School Diploma -
Belmont City College
Certificate II + III - Tourism
Hospitality Group Training
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