Elijah Schapendonk
Melbourne,VIC
Summary
Over 6 years of customer service experience, Elijah is a recognised team player and collaborator. With a background spanning across real estate sales knowledge, administration, I.T, and market research, Elijah reflects strong interpersonal communication, time management, customer relations capabilities, and is passionate in every role he undertakes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Market Researcher
TKW Research
09.2023 - 10.2023
- Conducted market research using scripted surveys for outgoing calls, adhering to company-wide policies and procedures
- Communicated effectively with team leaders and managers, ensuring KPIs were met weekly
- Showed initiative, time management skills and a proactive approach to government research
- Made use of relevant technology to meet outcomes.
- Devised questionnaires, surveys and open forum discussions to generate real-time data collection from target demographic.
- Managed multiple research projects simultaneously while maintaining strict deadlines, ensuring successful project delivery.
Packing Handler
Visy Board
06.2022 - 10.2022
- Sorted and stacked finished items.
- Cleaned and maintained production area and equipment.
- Utilised various tools and equipment for safe package handling, minimizing potential hazards in the workplace.
- Loaded and unloaded items from production line.
Team Member
Coles Services
12.2017 - 09.2021
- Held responsibility for trolley collection, in and outside the store, ensuring customers always had access to one when shopping
- Demonstrated leadership and positive communication skills, was responsible for training new employees, and operated trolley forklifts for safe transportation.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Strengthened relationships between departments with regular meetings focused on promoting understanding of individual roles and shared objectives.
Stock Person
Woolworths
04.2016 - 05.2016
- Alternated goods in inventory by observing a first-in/first-out approach to keep shelves organized and adequately stocked
- Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion, and read orders to ascertain catalogue numbers, sizes, colours, and quantities of merchandise.
- Monitored raw material costs and fluctuations, sourced new suppliers and identified favourable opportunities.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Senior Administrator
Galaxy Gaming
01.2014 - 03.2015
- Worked under company CEO as an all-rounder in senior administration and conducted interviews to hire
- Built mod maps for present and future gameplay, helped maintain the company website and forums, and assisted in writing staff handbooks.
- Created and managed project plans, timelines and budgets.
- Assisted in the recruitment process by screening resumes, conducting interviews, and making hiring recommendations based on candidate qualifications.
Education
Diploma - Information Technology
Deakin College
Melbourne, VIC10.2023
Certificate IV - Real Estate
Chisholm Institute of TAFE
06.2020
Year 11 Certificate of Completion
Chisholm Institute of TAFE
10.2018
Skills
- Customer Service
- Communication skills
- Leadership Experience
- Computer literacy
- Questionnaire Development
- Palletising
Certification
- Working Safely At Heights, Cove Training, 2020
- Agents Representative Certificate, 2019
Timeline
Market Researcher
TKW Research
09.2023 - 10.2023
Packing Handler
Visy Board
06.2022 - 10.2022
Team Member
Coles Services
12.2017 - 09.2021
Stock Person
Woolworths
04.2016 - 05.2016
Senior Administrator
Galaxy Gaming
01.2014 - 03.2015
Diploma - Information Technology
Deakin College
Certificate IV - Real Estate
Chisholm Institute of TAFE
Year 11 Certificate of Completion
Chisholm Institute of TAFE
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