Elina Jost
South Yarra,VIC
Summary
I hold experience in a variety of customer facing positions, in which I have been recognized for my high attention to detail, as well as my efforts to go the extra mile to ensure customer satisfaction and building ongoing trusting relationships with customers and fellow team members.
Throughout my roles in the beauty industry I have undergone extensive product-, as well as Social Media training and was able to expand on new and pre-existing skills, including but not limited to team management, visual merchandising, organisation and stock management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fragrance Specialist
Mecca
03.2022 - Current
- Offering carefully curated Fragrance consultations and services, providing expert knowledge
- Building ongoing trusting relationships with customers
- Assisting in day-to-day store operations and supporting sales target by driving the fragrance category
- Driving team engagement and offering product coaching
Store Host
Mecca
05.2021 - 03.2022
- Welcoming customers into store, acting as first point of contact
- Providing expert product knowledge according to customers individual needs, enabling them to look and feel their best
- Assisting in day-to-day store operations
Front Of House
Piccolina Gelateria
01.2021 - 05.2021
- Greeting customers and taking orders
- Preparing servings
- Auditing stock on hand
- Completing daily and weekly cleaning tasks
- Autonomously closing and opening the store
Assistant Counter Manager
Clinique
01.2020 - 02.2021
- Assisting the Counter Manager in all aspects of day-to-day business and planning
- Preparing the counter for store opening and closing
- Maintain products displays and floor layouts
- Over-seeing the team ́s rosters and break schedule
- Working closely with Store and Brand management
- Handle customer enquiries and complaints
- Ensuring achievement of weekly and monthly sales targets
- Assist in store ́s online fulfilments and packaging online orders
Counter Manager
Clinique
04.2019 - 01.2020
- Maintain products displays, floor layouts and tester units
- Understanding customer's needs and providing expert advice
- Maximising sales opportunities by retaining customer loyalty and attracting new customers
- Providing on-counter Make-up and Skincare services
- Handle customer enquiries and complaints
Summer Host
Mecca
10.2018 - 02.2019
- Greeting customers at point of entry and directing them to Store Hosts or Specialists
- Understanding customer needs and recommending products accordingly
- Efficiently processing sales and gift wrapping in a fast-paced environment
Front of House
Spudbar
02.2018 - 10.2018
- Opening and closing the store
- Preparing for service
- Placing stock orders
- Greeting customers and preparing orders
- Preparing UberEats orders
- Cash handling/ End of day balancing of cash
Front of House
Local Pizza
06.2017 - 01.2018
- Assisting in opening and closing the store
- Greeting and seating customers
- Taking and running orders
- General cleaning duties
Receptionist
Jun Lin Massage
09.2016 - 12.2017
- Opening and closing
- Co-ordinating between several spa locations
- Greeting customers at point of entry
- Understanding customer needs and recommending targeted treatments
- Appointment scheduling
- Roster and date implementation
- Preparing treatment rooms
- Answering phones
- Daily administrative tasks
- General cleaning
- Processing payments and private healthcare claims
Front Of House
Burger Got Soul
01.2017 - 05.2017
- Greeting and seating customers
- Preparing drink orders, including coffee and alcoholic beverages
- Daily cleaning tasks
Front Of House
Café Splash
11.2015 - 05.2017
- Assisting in opening and closing the store
- Greeting customers and taking orders
- Preparing smoothies, juices and coffee orders
- Ice cream scooping
- Supply management and ordering
- Daily cleaning tasks
- Assisting kitchen staff where needed
Kitchen Hand
Rendevouz Lounge Café
05.2015 - 01.2016
- Ensured cleanliness and sanitation
- Supported chefs in food preparation tasks
- Plating meals
- Preparing breakfast orders
- Cleaning duties
- Responsible for efficient storage of prepped food
Education
Certificate IV - Makeup Screen And Media
Chisholm Institute
Melbourne, VIC07.2018
Tasmanian Certificate of Education -
Hobart College
Mount Nelson, TAS11.2016
Skills
- Collaborative Mindset
- Complaint Handling
- Relationship Building
- Problem-Solving
- Critical Thinking
- Leadership Abilities
- Adaptability
- Calm and Pleasant Demeanor
- Customer Service
- Inventory Management
- Attention to Detail
- Customer Service-Oriented
Languages
English
Native or Bilingual
German
Native or Bilingual
Certification
ABC of Espresso Making, William Angliss Institute, Melbourne, 2019
RSA, Arrow Training, 2020
Timeline
Fragrance Specialist
Mecca
03.2022 - Current
Store Host
Mecca
05.2021 - 03.2022
Front Of House
Piccolina Gelateria
01.2021 - 05.2021
Assistant Counter Manager
Clinique
01.2020 - 02.2021
Counter Manager
Clinique
04.2019 - 01.2020
Summer Host
Mecca
10.2018 - 02.2019
Front of House
Spudbar
02.2018 - 10.2018
Front of House
Local Pizza
06.2017 - 01.2018
Front Of House
Burger Got Soul
01.2017 - 05.2017
Receptionist
Jun Lin Massage
09.2016 - 12.2017
Front Of House
Café Splash
11.2015 - 05.2017
Kitchen Hand
Rendevouz Lounge Café
05.2015 - 01.2016
Certificate IV - Makeup Screen And Media
Chisholm Institute
Tasmanian Certificate of Education -
Hobart College
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