Elisa Bertolini

• Managed table turnover rate effectively allowing for more guests served per shift.
• Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
• Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.

• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Collaborated with team members to consistently provide efficient service during peak hours.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Recommends the appropriate wine based on the food the customer will be consuming.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

• Demonstrate strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.

• Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
• Arranged linens and table settings according to seating plan and event theme.
• Developed rapport with clients through attentive listening and effective communication skills, leading to repeat business opportunities.

• Developed deep product knowledge to engage customers effectively and boost sales.
• Built strong customer relationships, increasing loyalty and encouraging repeat business.
• Optimized inventory management processes, ensuring stock accuracy and minimising discrepancies.

• Supervised children in safe, engaging environments to promote development and well-being.
• Planned and implemented age-appropriate activities to enhance learning and creativity.
• Assisted with homework and educational tasks to support academic growth.