Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Elisa Filigoi

Smithfield,QLD

Summary

Enthusiastic and reliable professional who takes pride in providing excellent customer service for shops and restaurant.
Skilled in customer needs and resolving issues in a timely manner while maintaining focus and a positive attitude in both stressful situations and high volume environments.
Skilled in handling a wide range of tasks and adapting to diverse work situations with ease, even in fluctuating shift schedules.

I am eager and motivated to embark on new experiences, despite any challenges.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Waitress

Burger Urge
05.2023 - Current

Making cocktails at lunch and dinner time.

Set up tables events according to specific client requirements, ensuring a successful event experience.

Maintaining clean and welcoming dining environment, ensuring a positive guest experience.

Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.

Coffee Maker

The Coffee Club Smithfield
03.2023 - Current

Making coffee and cold drinks at breakfast and lunch time.

Taking orders with excellent customer services.


Online Fulfillment Assistant

Iper Tosano Market
01.2022 - 01.2023

Responsible for picking and packing online orders, assisting customers with the click-and-collect service, providing assistance with pickup, cashier.

Enhanced order accuracy by diligently reviewing and validating customer information.

Resolved customer inquiries promptly, providing detailed information about products and services.

Ice Cream Sales, Coffee Maker, Waitress

DUTBON
05.2021 - 01.2023

Created positive relationships with all the customers.

Maintained a cleaned and sanitized working area while selling ice creams and delivering optimal customer service to locals.

Delivered high level of training to new employees.


Produce Assistant

Coop Market
01.2021 - 01.2022

Stocking shelves with fresh fruits and vegetables, cleaned and organized the supermarket.

Contributed to a positive shopping experience by engaging customers in friendly conversation while assisting them with their needs.

Inspected floor displays, noted missing items, and immediately replenished merchandise.

Received recognition for outstanding customer service, resulting in numerous positive reviews from satisfied shoppers.

Helped ensure accurate pricing by regularly updating signage and price tags on all produce items.

Assisted customers with price checking fruits and vegetables and finding requested items in department.

Waitress and Coffee Maker

Scacciapensieri Marina Danieli
08.2020 - 01.2021

Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.

Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Assisted in training new waitstaff, sharing best practices and improving overall team performance.

Education

Diploma - Graphic Design

ITS. G. Marinoni Udine
Italy
06.2020

Skills

  • Excellent customer service
  • Handling Complaints
  • Team Collaboration
  • Keep a neat, clean and functional work area
  • Multitasking
  • Complex Problem-Solving
  • Able to use Adobe Illustrator, Photoshop, InDesign, Lightroom, Premiere
  • Photography

Personal Information

  • Date of Birth: 07/20/01
  • Visa Status: Working/Holiday

Certification

  • Certified RSA, Responsible Service of Alcohol
  • Certified RSG, Responsible Service of Gambling

Timeline

Waitress

Burger Urge
05.2023 - Current

Coffee Maker

The Coffee Club Smithfield
03.2023 - Current

Online Fulfillment Assistant

Iper Tosano Market
01.2022 - 01.2023

Ice Cream Sales, Coffee Maker, Waitress

DUTBON
05.2021 - 01.2023

Produce Assistant

Coop Market
01.2021 - 01.2022

Waitress and Coffee Maker

Scacciapensieri Marina Danieli
08.2020 - 01.2021

Diploma - Graphic Design

ITS. G. Marinoni Udine
  • Certified RSA, Responsible Service of Alcohol
  • Certified RSG, Responsible Service of Gambling
Elisa Filigoi