Summary
Overview
Work History
Education
Skills
Timeline
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Elisa Haynes

Summary

I am a dedicated, companionate hardworking, who is interested on taking on new experience, reliable worker. I am an easy-going person I'm a good listener, driven to do my absolute best with anything I do and self-motivated attitude and a variety of powerful skills.


Overview

3
3
years of professional experience

Work History

NDIS Support Worker

The Salvation Army
02.2024 - Current
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Assisted clients with personal care, such as showering and dressing.
  • Helped clients develop independent living skills, such as cooking and cleaning.
  • Monitored clients wellbeing and reported any changes or concerns to relevant staff members.
  • Reported any incidents or accidents in accordance with company policy and effectiveness.
  • Administrated medication according to company guidelines whilst monitoring its effectiveness.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Actively encouraged service users to make decisions about their own lives where appropriate.
  • Managed challenging behaviour from clients into calm manner by utilising deescalation techniques.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.


Team Member

Coles Supermarket
07.2023 - 01.2024
  • Provided customer service support to ensure satisfaction.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organised work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Answered phone calls regarding inquires about products and services.
  • Attended staff meetings to stay updated o company policies and procedures.
  • Reorganized potential theft situations and alerted supervisor immediately.
  • Participated in training sessions for new employees when needed.
  • Built and maintained working relationships with peers and upper management.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Looked for ways to go above and beyond job requirements.

Crew Member

KFC
09.2021 - 01.2024
  • Kept restaurant lobby and front counter neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Entered orders in computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Packed fast food products in approved containers, cups and bags.
  • upheld high standards of productivity and quality in operations.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.

Education

High School Diploma -

Redbend Catholic College
Forbes, NSW
01-2024

Skills

  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Emotional support
  • Confidentiality and privacy
  • Critical thinking
  • Verbal and written communication
  • Flexible schedule
  • Order preparation
  • Money handling
  • Documentation and reporting
  • Valid driver's license

Timeline

NDIS Support Worker

The Salvation Army
02.2024 - Current

Team Member

Coles Supermarket
07.2023 - 01.2024

Crew Member

KFC
09.2021 - 01.2024

High School Diploma -

Redbend Catholic College

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Elisa Haynes