Summary
Overview
Work History
Education
Skills
Timeline
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Elisa Rossoni

Northcote,VIC

Summary

Dedicated language specialist successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations providing various services on internationals markets.

Customer Service professional with knowledge of service delivery and proven multitasking abilities.

Organized and dependable candidate successful at managing multiple tasks with a positive attitude. Extremely flexible job seeker.

Overview

10
10
years of professional experience

Work History

Customer Service Officer and Recruiter

Connecting Now
09.2022 - 06.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations. (New Zealand Government, utilities companies, hospitals and clinics)
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Collaborated with IT support team to troubleshoot issues efficiently minimizing downtime of critical systems. (good knowledge of Genesys Cloud)
  • Cultivated in-depth understanding of the industry trends
  • Conducted phone interviews with candidates (interpreters)
  • Hired 60+ interpreters for phone services
  • Collaborated with hiring managers to understand organizational needs, developing effective recruitment plans accordingly.
  • Reach out to 10+ candidates on LinkedIn on a weekly basis (NAATI certified interpreters)
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.

Menulog Driver

Menulog
03.2022 - 07.2022
  • Delivered food to customer on time and in excellent condition.

Cleaner

Maid In Melbourne
10.2021 - 01.2022
  • Cleaned private properties according to established protocols.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.

Bilingual Receptionist

Il Globo Newspaper
04.2021 - 07.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone in Italian and English, directed incoming calls to correct offices.
  • Responsible of the Obituary section, 360 degrees client support: phone and email consultancy, translation of Death notices, proofreading; engaging with funeral agents
  • Admin Support

Business Developer

Milano Teleport
11.2017 - 06.2019
  • Managed all aspect of business development for new targeted markets
  • Engaged with new customers and commercial agents
  • Collected and analysed information on market performance, new trends and competitors
  • Collaborated with sales and marketing departments to support client acquisition.
  • Reached out to potential customers via telephone, email, and in-person inquiries. (EU/USA/Middle East)
  • supporting the global sales managers, finding new leads for targeted markets.
  • Maintained a high level of products knowledge (VSAT satellite connectivity solutions)
  • Represented company and promoted products at conferences and industry events (MYBA 2018 Yacht Show).

Service Sales Representative

Just Australia
02.2017 - 05.2017
  • Supported visa holders coming in Australia from Europe by helping them to open bank accounts, TFN, ABN, find accommodation
  • Visas sale
  • Collaborated with Management to develop new strategies for increased revenue generation.
  • Responded to customer questions via telephone and social media regarding visa options
  • Knowledge of Australian Education Industry
  • Creation of promotional material

Greenhouse Worker

Flavorite Hydroponic Tomatoes
04.2016 - 09.2016
  • Winded plants onto the strings, pruned branches, manually pollinated plants
  • Improved overall greenhouse efficiency by maintaining clean and organized workspaces.
  • Worked with good quality and high-speed
  • Created very positive relationship with other workers and the executive branch in a very multicultural environment


Press Office Employee (Stage)

Prelios SPA
02.2014 - 12.2014
  • Updating and release of press release
  • Maintenance and editing of Company Intranet
  • Editing of conference material
  • Event Manager support
  • Events and Fairs sector advertising
  • Hostess Supervision

Education

Master of Arts - Technical Translation - Medical And Legal

SSIT- School For Interpreters And Translators
Italy (remote)
01.2021

Bachelor of Arts - Media And Intercultural Communication

University of Pavia
Pavia, Italy
04.2014

Skills

  • Customer Support
  • Complaint Handling
  • Negotiation Techniques
  • Data Entry
  • Multitasking and Prioritizing
  • Cross-cultural communication
  • Technical Translation
  • Fluent in Italian (native)

Timeline

Customer Service Officer and Recruiter

Connecting Now
09.2022 - 06.2024

Menulog Driver

Menulog
03.2022 - 07.2022

Cleaner

Maid In Melbourne
10.2021 - 01.2022

Bilingual Receptionist

Il Globo Newspaper
04.2021 - 07.2021

Business Developer

Milano Teleport
11.2017 - 06.2019

Service Sales Representative

Just Australia
02.2017 - 05.2017

Greenhouse Worker

Flavorite Hydroponic Tomatoes
04.2016 - 09.2016

Press Office Employee (Stage)

Prelios SPA
02.2014 - 12.2014

Master of Arts - Technical Translation - Medical And Legal

SSIT- School For Interpreters And Translators

Bachelor of Arts - Media And Intercultural Communication

University of Pavia

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Elisa Rossoni