Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Elisa Zekirija

Melbourne

Summary

Results-driven young professional poised to transition seamlessly into a high performing organisation, leveraging a proven track record of exceptional customer service, sales expertise, and team collaboration. Meticulously skilled in handling customer inquiries and transactions, consistently enhancing customer satisfaction. Excited to apply transferable skills aligning with company goals and driving impactful outcomes. Eager to contribute a fresh perspective, strong interpersonal skills, and a commitment that supports the success of a high-performing organisation.

Overview

7
7
years of professional experience

Work History

Disability Support Worker

All For Smiles
02.2024 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.

Floral Assistant

Highett Florist
02.2019 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.

Retail Assistant

JD Sports
05.2021 - 01.2024
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Team Member

Fat Jaks
01.2021 - 12.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Education

HLTAID011 - Provide First Aid

Life Saving First Aid

RSA Certificate

CFT International

Diploma of Justice -

Chisholm Institute

VCE (Victorian Certificate of Education) -

Mt Hira College
Melbourne

Skills

  • Predictive and Preventive
  • Negotiation and Conflict Resolution
  • Google Docs
  • Scheduling and Coordinating
  • Conflict Resolution
  • Problem solving

Additional Information

Barb Rakib - Manager

Highett Florist

9553 5489

Özlem Onargan - Manager

Fat Jaks

0411 853 935

Jackson Field - Manager

JD sports

0449 590 073

Timeline

Disability Support Worker

All For Smiles
02.2024 - Current

Retail Assistant

JD Sports
05.2021 - 01.2024

Team Member

Fat Jaks
01.2021 - 12.2021

Floral Assistant

Highett Florist
02.2019 - Current

HLTAID011 - Provide First Aid

Life Saving First Aid

RSA Certificate

CFT International

Diploma of Justice -

Chisholm Institute

VCE (Victorian Certificate of Education) -

Mt Hira College

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Elisa Zekirija