Elisabeth Walsh
Mullumbimby,NSW
Summary
Dynamic and results-driven professional with a proven track record at Scrub Up Cleaning, excelling in team leadership and customer service. Recognized for enhancing operational efficiency and fostering collaboration, while implementing effective training programs. Adept at problem-solving and maintaining high cleanliness standards, ensuring client satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Private Cleaning/Nannying
Self-employeed
06.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cleaning Team Leader
Scrub Up Cleaning
05.2019 - Current
- Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
- Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
- Optimized staff deployment by strategically assigning tasks based on individual competencies and workload balance.
- Improved team efficiency by implementing streamlined cleaning processes and schedules.
- Facilitated cross-training opportunities among team members, promoting versatility in skillsets and improving overall capabilities of the group.
- Planned and executed periodic training sessions aimed at keeping team updated about latest best practices while also refreshing their knowledge on existing techniques.
- Streamlined reporting processes, enabling accurate tracking of completed tasks and time spent on each job site.
- Conducted thorough inspections to ensure cleanliness standards were consistently met across all facilities serviced by the team.
- Promoted team collaboration through open communication channels and fostering a positive work atmosphere.
Customer Sales Assistant
Byron Hot Bread Bakery
05.2015 - 02.2020
- Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
- Processed cash and credit transactions accurately, maintaining a balanced register at the end of each shift.
- Provided personalized recommendations based on customer needs to boost sales and satisfaction levels.
- Utilized strong communication skills to effectively upsell relevant add-on products or services during transactions.
Housekeeper
Waves Hotel
04.2014 - 04.2019
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Education
Bachelor of Arts - Psychology
Macquarie University
Sydney, NSWDiploma of Financial Studies - Financial Studies
Financial Institute
Brisbane01-2005
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Private Cleaning/Nannying
Self-employeed
06.2020 - Current
Cleaning Team Leader
Scrub Up Cleaning
05.2019 - Current
Customer Sales Assistant
Byron Hot Bread Bakery
05.2015 - 02.2020
Housekeeper
Waves Hotel
04.2014 - 04.2019
Bachelor of Arts - Psychology
Macquarie University
Diploma of Financial Studies - Financial Studies
Financial Institute
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