Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elise Head

Rosebud,VIC

Summary

I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have background knowledge in systems such as WaiterMate and POS and strong customer service skills after working as a Guest Service Agent. Im seeking casual employment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Guest Service Agent - Part Time

Alba Thermal Springs and Spa
09.2022 - Current
  • Oversee a fast-paced front desk operations and guests' needs at busy facility
  • Greeted guests upon arrival and offered assistance
  • Responded to incoming telephone and email inquiries and reservations with efficiency and professionalism.

Access Monash Mentoring

Access Monash University
02.2023 - 12.2023
  • Advocated for students to access available resources
  • Delivered counseling with compassion to students with academic or personal concerns.

Retail Assistant - Casual

Ritchies Dromana
11.2018 - 01.2022
  • Delivered excellent customer service to shoppers and staff
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
  • Assisted customers with prompt and polite support in-person and via telephone
  • Used POS system to process sales, returns, online orders, and gift card activations
  • Provided on the job training to new staff.

Education

Bachelor of Arts: Journalism -

Monash University
Monash, Victoria
12.2025

Bachelor of Criminology -

Monash University
Monash, Victoria
12.2025

12 VCE -

Dromana Secondary College
Dromana, Victoria
12.2021

Skills

  • Hospitality Services
  • Effective Planning
  • Customer Rapport
  • Local Attraction Knowledge

Certification

Responsible Service of Alcohol - Nov 2023

Timeline

Access Monash Mentoring

Access Monash University
02.2023 - 12.2023

Guest Service Agent - Part Time

Alba Thermal Springs and Spa
09.2022 - Current

Retail Assistant - Casual

Ritchies Dromana
11.2018 - 01.2022

Bachelor of Arts: Journalism -

Monash University

Bachelor of Criminology -

Monash University

12 VCE -

Dromana Secondary College

Responsible Service of Alcohol - Nov 2023

Elise Head