Elise Head
Rosebud,VIC
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have background knowledge in systems such as WaiterMate and POS and strong customer service skills after working as a Guest Service Agent. Im seeking casual employment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Service Agent - Part Time
Alba Thermal Springs and Spa
09.2022 - Current
- Oversee a fast-paced front desk operations and guests' needs at busy facility
- Greeted guests upon arrival and offered assistance
- Responded to incoming telephone and email inquiries and reservations with efficiency and professionalism.
Access Monash Mentoring
Access Monash University
02.2023 - 12.2023
- Advocated for students to access available resources
- Delivered counseling with compassion to students with academic or personal concerns.
Retail Assistant - Casual
Ritchies Dromana
11.2018 - 01.2022
- Delivered excellent customer service to shoppers and staff
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Assisted customers with prompt and polite support in-person and via telephone
- Used POS system to process sales, returns, online orders, and gift card activations
- Provided on the job training to new staff.
Education
Bachelor of Arts: Journalism -
Monash University
Monash, Victoria12.2025
Bachelor of Criminology -
Monash University
Monash, Victoria12.2025
12 VCE -
Dromana Secondary College
Dromana, Victoria12.2021
Skills
- Hospitality Services
- Effective Planning
- Customer Rapport
- Local Attraction Knowledge
Certification
Responsible Service of Alcohol - Nov 2023
Timeline
Access Monash Mentoring
Access Monash University
02.2023 - 12.2023
Guest Service Agent - Part Time
Alba Thermal Springs and Spa
09.2022 - Current
Retail Assistant - Casual
Ritchies Dromana
11.2018 - 01.2022
Bachelor of Arts: Journalism -
Monash University
Bachelor of Criminology -
Monash University
12 VCE -
Dromana Secondary College
Responsible Service of Alcohol - Nov 2023
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