Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Elisha Layton

Edmondson Park,NSW

Summary

Resourceful Operations Officer known for high productivity and efficient task completion. I excel in communication, problem-solving, and adaptability, ensuring seamless operations and project success. Attentive individual with a focus and drive to provide exceptional client service, find the best solutions to problems, and support others.

Overview

10
10
years of professional experience

Work History

Operations Officer

Revenue NSW
Sydney, NSW
08.2023 - Current
  • Assess Transfer Duty grants and exemptions submitted by industry professionals in accordance with The Duties Act 1997
  • Interpret legislation to industry professionals and the general public when handling phone and email enquires.
  • Work with legislation (The Duties Act 1997) on a daily basis to ensure compliance in operations.
  • Meeting weekly targets and KPI's and ensuring all assessments are complete within Revenue NSW's processing time.

Customer Service Representative

PVH Brands
Sydney , NSW
07.2023 - 08.2023
  • Managed enquiries via email and phone for all PVH Brands (Tommy Hilfiger, Calvin Klien, Van Heusen and Nancy Ganz)
  • Resolved issues promptly to enhance customer satisfaction.
  • Maintained accurate records of customer interactions consistently.
  • Utilized CRM software to track customer communications diligently.
  • Handled escalated complaints with professionalism and empathy.

Talent Acquisition Specialist

CHANEL
North Sydney , NSW
08.2022 - 03.2023
  • Sourced and screened candidates for Fragrance and Beauty roles and worked with hiring managers to coordinate interviews, offers and onboarding.
  • Conducted candidate sourcing through various platforms and networks.
  • Managed end-to-end recruitment processes for diverse roles in luxury retail.
  • Posted positions on job boards, media and alternate sourcing channels to attract diverse talent pool.

Recruiter

The Allegis Group
Sydney , NSW
07.2021 - 08.2022
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Met with hiring managers to identify talent needs and determine criteria for filling vacancies.
  • Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
  • Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
  • Conducting candidate interviews in a professional way to understand their skills, goals and interests in order to align them with opportunities suited to their skillset
  • Scheduling follow up meetings and calls after candidate interviews for feedback to pass on to client

Barista Supervisor

Michel's Patisserie
Carnes Hill, NSW
05.2018 - 10.2021
  • Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Creating signs to advertise store products or events due to having a creative mind and eye for detail
  • Oversaw food preparation, production and presentation according to quality standards.
  • Decorate baked goods, such as cakes and pastries
  • Prepare and decorate special order cakes for birthdays, weddings and other special occasions.

Sales Representative

My Energy Group
Silverwater, NSW
10.2020 - 12.2020
  • Analyzing electricity bills and sending out Solar System quotations to clients that match their needs
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Traveling Sydney wide and booking meetings with Residential and Commercial clients to discuss their needs in installing Solar
  • Generating new client leads
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Fostered relationships with customers to expand customer base and retain business.
  • Using software to draw up diagrams of the end result of the solar installation for clients to see

Crew Member

McDonald's
Green Valley, NSW
10.2015 - 04.2016
  • Attending to customer service, food handling and preparation, cash register use and cash handling
  • Using and processing EFTPOS payments via electronic payment method
  • Stock rotation and assisting in packaging / replenishing stock, Keeping the shop clean and assisting with closing/clean-up
  • On the job training sessions for new staff members and attending meetings and raising issues / current trends with managers.
  • Food handling, use of various commercial cooking facilities such as hot fryers, drink /soft serve machines
  • Stock rotation and replenishment when low, attending to restaurant floor area by mopping, wiping table tops replacing garbage bin bags in the bins provided
  • Maintain sanitation, health, and safety standards in work areas
  • Serve orders to customers at windows, counters, or tables.

Education

High School Diploma -

Clancy Catholic College
12-2017

Skills

  • Client Relationship Management
  • Self-Motivated Work Ethic
  • Customer Service
  • Attention to detail
  • Communication proficiency
  • Legislative compliance
  • Assessment and evaluation

Accomplishments

  • Miss Universe Australia NSW State Finalist - May 2022
  • Top Model Australia NSW State Finalist - August 2019
  • Miss World Australia NSW State Finalist - July 2019
  • Certificate of Modelling and Acting - Style Academy Sydney - November 2017

Timeline

Operations Officer

Revenue NSW
08.2023 - Current

Customer Service Representative

PVH Brands
07.2023 - 08.2023

Talent Acquisition Specialist

CHANEL
08.2022 - 03.2023

Recruiter

The Allegis Group
07.2021 - 08.2022

Sales Representative

My Energy Group
10.2020 - 12.2020

Barista Supervisor

Michel's Patisserie
05.2018 - 10.2021

Crew Member

McDonald's
10.2015 - 04.2016

High School Diploma -

Clancy Catholic College

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Elisha Layton