ELISHA MUNCE
Stanhope,NSW
Summary
I have proven to be an adaptable manager in the short time in this position. I have successfully managed Singleton Post Office through hard covid lockdowns, staff shortages, Covid shut downs at our office and Christmas thrown in all whilst still maintaining a high standard of customer service and support to all staff involved.
I have been fortunate enough to be offered many opportunities to further my career with Australia Post, firstly as acting SPSO at Singleton and then acting PM for a short time in Muswellbrook before being appointed there. As i continuously grow and learn i am becoming an even better leader and manager to the staff at both offices i am a part of.
I have also built strong relationships with many different departments and this has helped with the growth and increase in revenue in the post offices i have managed.
I have built a strong working relationship with staff and have seen an increase in productivity and passion from those in our office.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Postal Manager
Australia Post
Muswellbrook And Singleton, NSW
05.2021 - Current
- Managed daily operations of a 5 employee post office and 9 employee Post office.
- Maintained high accuracy through closely auditing and reviewing all documents and reports.
- Efficiently and kindly handled customer complaints and issues to increase satisfaction rates.
- Hired, trained and evaluated performance of 4 employees as well as successfully training 2 SPSO employees.
- Increased productivity through streamlining procedures and daily post office operations. As well as up skilling staff.
- Developed and maintained detailed reports of all post office activities.
- Resolved problems, improved operations and provided exceptional service.
Postal Services Officer
Australia Post
Singleton, 2330
06.2019 - 04.2021
- Maximized employee performance by setting effective objectives and standard practices.
- Improved operations through consistent hard work and dedication.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers, handled concerns quickly and escalated major issues to manager.
- Developed and maintained courteous and effective working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Postal Service Employee
Australia Post
Singleton, NSW
01.2014 - 05.2019
- Performed a high standard of customer service.
- Completed Identity Services to applicants at a high standard
- Developed strong relationships with customers, resulting in an increase in revenue.
- Provided support in the day to day runnings of the post office to co workers and management .
- Upsold postal services like insurance and tracking.
Community Care Worker
Hammond Care
08.2012 - 08.2013
- Assisting client with personal care -Advocating for clients’ needs -Transporting clients to appointments -Completing communication notes -Completing care plans and assessments -Assisting with medications
- Participated in group planning and helped develop individual activity plans, focusing on special needs of each client
- Assisted clients with prescribed exercises to improve mobility
- Worked with clients' families to provide recommendations and advice on proper care
- Cleaned clients' residences and organization's building by washing walls, scrubbing and vacuuming floors, dusting furniture and cleaning windows and mirrors
Welfare worker
Axia Solutions
01.2011 - 04.2012
- Transporting children to school -Transporting children to carers home from school -Supervising visits between children and their biological family -Ensuring the safety of children in out of home care while at the contact visits -Completing detailed case notes
- Observing behaviour between children and their parents and reporting these back to my co-coordinator.
Education
No Degree -
Quakers Hill High School
Quakers Hill, NSWSkills
- Lead change
- Empower others
- Operational policies knowledge
- Postal rates knowledge
- Attention to Detail
- Decision Making
- Teamwork and Collaboration
- Excellent Communication
- Interpersonal Communication
Certification
-Nirimba TAFE-2010
Certificate IV Community Services
Timeline
Postal Manager
Australia Post
05.2021 - Current
Postal Services Officer
Australia Post
06.2019 - 04.2021
Postal Service Employee
Australia Post
01.2014 - 05.2019
Community Care Worker
Hammond Care
08.2012 - 08.2013
Welfare worker
Axia Solutions
01.2011 - 04.2012
No Degree -
Quakers Hill High School