Eliza Forbes
Camperdown,NSW
Summary
I am a motivated and positive person who is committed to contributing to business success. I love interacting with others and meeting new people. I am very focused on delivering an exceptional customer experience, as well as contributing to team productivity. I believe that my strong work ethic combined with my experience in the hospitality industry would make me a valuable addition to your team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Fishbowl
01.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in a polite and professional manner.
- Developed strong cooperative relationships with coworkers and managers.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Maintained productive, efficient approach to all tasks.
Team Member
Yo-Chi
02.2023 - Current
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
- worked as a host across multiple venues, greeting customers as well as encouraging them to sign up to the membership program.
- Assisted in line control during peak hours.
Team Member
Crust Gourmet Pizza Bar
12.2021 - 02.2023
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Assisted in boosting restaurant sales by upselling menu items.
- Collaborated with kitchen staff to ensure accurate and timely delivery of food orders, reducing wait times for customers.
- Handled customer complaints professionally and efficiently.
- Developed strong rapport with regular customers, fostering loyalty and contributing to a positive experience.
Education
Certificate III in Health Services Assistance - Nursing
Sydney Education
Rozelle, NSW11.2023
Higher School Certificate (New South Wales) - High School
Newtown High School of The Performing Arts (NHSPA)
Newtown, NSW09.2023
Skills
- Workplace Safety
- Excellent Customer Service
- Clear Communication
- Team Collaboration
- Positive Attitude
- Strong Work Ethic
- Experience in Operating POS Systems
- Organizational Skills
- Safe Food Handling
- Attention to Detail
Languages
English
Native or Bilingual
Hobbies
- Pilates.
- Spending time with my friends and family.
- Going to the beach.
- Running.
Certification
All about Allergens 2023 online training for food service
Timeline
Team Member
Fishbowl
01.2024 - Current
Team Member
Yo-Chi
02.2023 - Current
Team Member
Crust Gourmet Pizza Bar
12.2021 - 02.2023
All about Allergens 2023 online training for food service
Certificate III in Health Services Assistance - Nursing
Sydney Education
Higher School Certificate (New South Wales) - High School
Newtown High School of The Performing Arts (NHSPA)
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