Eliza Loake
Brisbane
Summary
Motivated and detail-oriented professional with a strong work ethic and a passion for continuous growth. Known for being a quick learner and a reliable team player who consistently strives for excellence in all tasks.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Advisor
Bupa Health Insurance
Brisbane
11.2025 - Current
- Process insurance payments accurately in line with BUPA policies.
- Advise customers on insurance coverage, benefits, and claims.
- Investigate claims and resolve payment or coverage issues.
- Adhere to KPIs and quality standards in a fast-paced call centre environment.
- Use multiple internal systems to maintain accurate customer records and ensure compliance.
Claims Support Officer
WorkCover Queensland
Brisbane
09.2024 - 11.2025
- Assist in processing workplace accident and injury claims, ensuring adherence to workers' compensation policies and regulations.
- Communicate with injured employees, employers, and medical providers to gather necessary information for claim assessment.
- Maintain accurate claim records and update case files in compliance with company and legal requirements.
- Provide updates to claimants on the status of their claims and address inquiries with professionalism and empathy.
- Manage and process financial components of claims, including medical expenses and wage reimbursements, ensuring accurate payment in line with policy guidelines.
Team Leader, with secondary role of Receptionist
Cumberwell Park
Bradford On Avon
04.2022 - 05.2024
- In this job role I held a wide number of responsibilities, these ranged from food and bar work to setting up and running event functions such as weddings, proms, large group events, and conferences.
- In my secondary role as a receptionist I scheduled customer bookings and managed customer databases.
- As well as answered, screened, and routed incoming calls and emails in a professional and timely manner.
- Through this job I am also experienced in being a barista.
- Trained new staff in tasks such as till systems, bar work, and barista work.
- Communicated and collaborated with individuals of all professional levels to successfully run a positive work environment.
- Running event functions advanced my organisational, time management, communication, and team working skills.
- End of day duties that I fulfilled included stock checks, ordering stock required, cash up, and locking the building. By being a key holder of the building and being responsible for cash up, I proved my trustworthiness to my employer on a daily basis.
Agency Worker
Catering Services International
Bath
11.2021 - 02.2022
- Responsible for working in different industries and at different locations meant that I was able to quickly adapt to new environments as well as work well alongside new people immediately.
Customer Team Member
The Co-operative
Corsham
10.2020 - 09.2021
- Taking receipt of deliveries and signing off incoming products as per quality control guidelines.
- Managing store inventory including checking stock levels, restocking shelves and reporting any discrepancies to the Store Manager.
- Carried out a methodical approach when handling money and ensured a high level of attention to detail. Whilst being able to carry out tasks such as exchanges and returns to ensure seamless and accurate cash flow.
Retail Sales Assistant
Topshop
Birmingham
09.2018 - 10.2020
- Maintained an orderly appearance of the sales floor.
- Assisted in store merchandising, stocking, and inventory control.
FOH, Bar Staff & Waitress
The Hare and Hounds
Corsham
01.2017 - 09.2019
- Provided excellent customer service in a high-volume bar & dining environment.
Hairdresser Assistant
So Cabello
Corsham
05.2016 - 02.2017
- As my first job role, this opportunity helped me gain confidence and customer service skills which I have elevated to present day.
Education
Master of Science - Forensic Science
The University of the West of England
Bachelors Degree (Hons) - Criminology and Security Studies
Birmingham City University
A-levels - Psychology, English Language, and Media Studies
The Corsham School
GCSE - Including English and Maths
The Corsham School
CorshamSkills
- Professional laboratory environments
- Health & safety protocols
- Laboratory testing and analysis
- Contact centres
- Claims management
- Claims handling
- Insurance
- Budget management
- Teamwork and collaboration
- Customer service
- Training and mentoring
- Microsoft
Certification
Responsible Service of Alcohol (RSA), SITHFAB021
Timeline
Customer Advisor
Bupa Health Insurance
11.2025 - Current
Claims Support Officer
WorkCover Queensland
09.2024 - 11.2025
Team Leader, with secondary role of Receptionist
Cumberwell Park
04.2022 - 05.2024
Agency Worker
Catering Services International
11.2021 - 02.2022
Customer Team Member
The Co-operative
10.2020 - 09.2021
Retail Sales Assistant
Topshop
09.2018 - 10.2020
FOH, Bar Staff & Waitress
The Hare and Hounds
01.2017 - 09.2019
Hairdresser Assistant
So Cabello
05.2016 - 02.2017
Master of Science - Forensic Science
The University of the West of England
Bachelors Degree (Hons) - Criminology and Security Studies
Birmingham City University
A-levels - Psychology, English Language, and Media Studies
The Corsham School
GCSE - Including English and Maths
The Corsham School