Elizabeth Churchill-potter
QLD
Summary
Over 10 years of experience in the hospitality industry, delivering fast-paced and reliable service with a strong attention to detail. Proven ability to create enjoyable and rewarding experiences for customers. Committed to continuous learning and expanding expertise in diverse areas. Passionate about helping others and consistently achieving set goals.
Overview
11
11
years of professional experience
Work History
Food and Beverage Attendant/ Sales
Event Cinemas Robina
Robina, QLD
07.2024 - Current
- Managed movie ticket sales for gold class, achieving high patron satisfaction.
- Provided prompt and friendly customer service to enhance guest experiences.
- Delivered food and beverage service to patrons, ensuring timely fulfillment of orders.
- Maintained bar stock and cleanliness standards to uphold operational efficiency.
- Executed closing procedures for bar, ensuring compliance with safety regulations.
- Cleaned and reset gold class cinemas between movies for optimal presentation.
- Prepared and served alcoholic and non-alcoholic beverages, catering to diverse preferences.
Food and Beverage Service Assistant
Cherry Red Cafe
Burleigh, QLD
01.2022 - 12.2023
- Delivered efficient service to patrons in cafe setting.
- Prepared diverse food and beverage items, including coffees, smoothies, and pastries.
- Served food and beverages promptly to enhance customer experience.
- Executed closing procedures, including sweeping, mopping, and restocking fridges.
- Maintained cleanliness throughout store and assisted with kitchen duties such as dishwashing.
Sales Advisor
Kathmandu
Robina, QLD
01.2021 - 12.2021
- Delivered exceptional customer service and showcased extensive product knowledge to enhance satisfaction.
- Registered members into Kathmandu membership database to maintain accurate records.
- Utilized computerized systems for processing purchases, product searches, and managing shipped orders.
- Maintained store cleanliness and organization to ensure a safe and appealing environment.
- Conducted stock takes, unpacked deliveries, and replenished floor stock for optimal availability.
- Decorated store and mannequins to align with sales objectives and seasonal trends.
Bartender
Burleigh Heads Hotel
Burleigh, QLD
01.2015 - 12.2017
- Attended to customer needs promptly in high-volume bar environment.
- Prepared a variety of beverages, including signature cocktails and standard drink orders.
- Produced specialty coffees and milkshakes as a barista.
- Restocked bar supplies, including condiments, beverages, and glassware.
- Maintained cleanliness of service area through diligent cleaning and dishwasher operation.
- Processed customer orders using computer system and cash register efficiently.
- Enforced responsible alcohol service policies to promote guest safety and compliance.
- Performed opening and closing duties including restocking supplies.
Barista
Gloria Jeans
Cairns Esplanade, QLD
01.2014 - 12.2015
- Opened store and established setup for seamless trading.
- Prepared high-quality espresso beverages and smoothies according to standardized recipes.
- Utilized commercial appliances to meet customer demands efficiently.
- Maintained shop front presentation and cleanliness across all areas.
- Operated cash registers to process customer payments.
- Ensured pre-stocking and accountability of products to maintain acceptable inventory levels.
- Loaded and unloaded stocks, optimizing storage for easy accessibility.
- Conducted end-of-shift handovers to oncoming staff, ensuring smooth transitions.
- Provided quick, friendly customer service to enhance dining experience.
Education
Cert 3 & 4 Personal Training -
Varsity Fitness College
Brisbane, QLD12-2019
High School Diploma -
Aspley State Highschool
Brisbane, QLD12-2011
Skills
- Food preparation
- Beverage service
- Point of sale
- Food safety
- Customer service
- Product knowledge
- Attention to detail
- Food presentation
- Menu expertise
- Professional demeanor
- Service Speed
- Organizational skills
- Reliability and punctuality
- Sales techniques
- Inventory
Affiliations
I am very passionate creative person who enjoys living a healthy active lifestyle. I am very interested in the areas of holistic health, nutrition, self development and psychology.
Timeline
Food and Beverage Attendant/ Sales
Event Cinemas Robina
07.2024 - Current
Food and Beverage Service Assistant
Cherry Red Cafe
01.2022 - 12.2023
Sales Advisor
Kathmandu
01.2021 - 12.2021
Bartender
Burleigh Heads Hotel
01.2015 - 12.2017
Barista
Gloria Jeans
01.2014 - 12.2015
Cert 3 & 4 Personal Training -
Varsity Fitness College
High School Diploma -
Aspley State Highschool
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