Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Elizabeth Collin Talauega

Officer,VIC

Summary

Born 30th September 1997, I am a Results-oriented Customer service individual who is reliable, dedicated and an eager team player ready to apply years of customer service experience to a challenging new role with room for growth and advancement.

Overview

11
11
years of professional experience

Work History

Display Host

Premier Traditional Homes
Officer, VIC
07.2023 - Current
  • Greet guests upon arrival into the display homes
  • Take note of Guests whom would like to build
  • Take phone numbers and emails
  • Create home and land packaged for developers
  • General admin duties, maintain office inventory and filing
  • Answering emails and phone calls

Guest Service Agent

Virgin Australia
Melbourne, Vic
12.2021 - 01.2023
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Ensure on time departure for departing flights and boarding flights. Ensuring all guests with special assistance are accommodated accordingly
  • Seeing in arriving flights
  • Driving Aerobridges
  • Marshal arriving and departing flights where necessary
  • Finding solutions to lost baggage and filing reports for missing bags. As well as organise deliveries to guests with bags that have missed
  • Assisting guests who have been re routed due to cancelled flights or delayed flights.

Disability Support Worker

Care4 Support Services
Clyde, Vic
08.2021 - 01.2023
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Transported clients to and from medical and mental health appointments with assigned vehicle.
  • Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.

Duty Manager Supervisor

Big W
Melbourne, Vic
10.2016 - 05.2021
  • Maintained professional manner in all customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Engaged shoppers, providing assistance and information on merchandise and product features.

Retail Assistant

KMART
Melbourne, VIC
10.2012 - 09.2014
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Managed cash register operations using POS system, including processing sales and returns.

Education

Certificate of Attainment - First Aid

Australian Red Cross
Melbourne, Vic
11.2018

High School VCE - Year 7-12

Kambrya College
Melbourne, Vic
10.2015

Skills

  • Can do attitude always
  • Good time management
  • Staff training
  • Safety oversight
  • People skills
  • Decision-making
  • Customer Focused
  • Multitasking
  • Problem-solving abilities
  • High-energy attitude
  • Retail sales customer service
  • Ability to work unsupervised and as part of a team
  • Retail sales customer service
  • Store maintenance
  • Call center experience
  • Inbound and outbound calling
  • Ability to work unsupervised and as part of a team

Referees

Supervisor Virgin Australia
Melissa Taiwan

Mobile: 0413 828 521

Team Leader Care4 Support Services

Victoriah Seu

Mobile: 0432 795 442

Timeline

Display Host

Premier Traditional Homes
07.2023 - Current

Guest Service Agent

Virgin Australia
12.2021 - 01.2023

Disability Support Worker

Care4 Support Services
08.2021 - 01.2023

Duty Manager Supervisor

Big W
10.2016 - 05.2021

Retail Assistant

KMART
10.2012 - 09.2014

Certificate of Attainment - First Aid

Australian Red Cross

High School VCE - Year 7-12

Kambrya College

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Elizabeth Collin Talauega