Elizabeth Emanuelli
Lang Lang,VIC
Summary
Dynamic Chef Supervisor with a proven track record at Respect Lyrebird Drouin, excelling in kitchen operations and staff training. Achieved high customer satisfaction through innovative recipe creation and effective waste reduction strategies. Strong leadership and food safety expertise fostered a collaborative team environment, enhancing overall culinary quality and efficiency.
Overview
25
25
years of professional experience
Work History
Chef Supervisor
Respect Lyrebird Drouin
Drouin, VIC
10.2019 - Current
- Supervised kitchen staff to ensure adherence to food safety and hygiene standards.
- Coordinated daily food preparation activities to optimize workflow efficiency.
- Trained new team members on culinary techniques and operational procedures.
- Monitored inventory levels, reducing waste through effective stock management practices.
- Implemented quality control measures to enhance consistency in food presentation and flavor.
- Streamlined food preparation processes for faster service times and better quality control.
- Troubleshot equipment issues in the kitchen quickly so as not to disrupt operations or compromise food safety.
- Ensured consistent presentation of dishes by establishing plating standards and providing training to kitchen staff members.
- Achieved high customer satisfaction by consistently creating and presenting high-quality dishes.
- Implemented cross-training programs for employees, increasing versatility within the team and allowing for smoother shift rotations.
- Resolved conflicts between team members amicably while taking steps to prevent future issues.
- Utilized seasonal ingredients in menu development, offering fresh options that appealed to customers'' preferences.
- Trained junior chefs on culinary techniques, improving overall skill levels within the team.
- Supported cost control initiatives through careful monitoring of ingredient usage and portion sizes, reducing overall expenses.
- Maintained a clean and sanitary kitchen environment, ensuring compliance with health codes and regulations.
- Trained kitchen staff to perform various preparation tasks under pressure.
Pastry Chef
The Lang Lang Bakery
Lang Lang, VIC
01.2015 - 10.2018
- Developed innovative pastry recipes, enhancing menu offerings and customer satisfaction.
- Supervised kitchen staff, ensuring adherence to high-quality standards and efficient workflows.
- Implemented cost-effective inventory management practices, reducing waste and optimizing resources.
- Trained junior pastry cooks in advanced techniques and best practices for consistent results.
- Evaluated ingredient quality and sourcing, maintaining supplier relationships for optimal product selection.
- Conducted regular inspections of pastry displays to ensure aesthetic appeal and compliance with safety regulations.
- Led special events catering, creating customized dessert selections that aligned with client visions and themes.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
- Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
- Contributed to successful catering events by designing custom dessert menus tailored to specific client preferences.
- Mentored junior staff members in pastry techniques, fostering a supportive work environment and increasing their skillsets.
- Participated in staff training programs to stay updated on the latest food safety regulations and maintaining a safe working environment.
Bar and Gaming Attendant
The Warragul Downtowner
Warragul, VIC
01.2001 - 2017
- Monitored gaming machines, ensuring proper functionality and compliance with regulations.
- Assisted patrons with inquiries and provided exceptional customer service to enhance gaming experience.
- Conducted routine inspections of gaming areas for cleanliness and safety standards adherence.
- Collaborated with team members to maintain efficient operations during peak hours and special events.
- Trained new staff on operational procedures and customer service best practices for improved performance.
- Resolved customer complaints effectively, fostering positive relationships and repeat patronage in the establishment.
- Maintained accurate records of gaming transactions and ensured adherence to financial protocols for accountability.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
- Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
- Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
- Delivered excellent customer service by addressing player inquiries and resolving issues in a timely manner.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
Education
Certificate IV - Patissiere
William Angliss Institute of TAFE
Melbourne, VIC03.2014
Skills
- Scheduling staff
- Sanitation standards
- Kitchen operations
- Food presentation
- Waste reduction
- Recipe creation
- Cost control
- Special diets
- Customer service
- Kitchen leadership
- Team leadership
- Supervising food prep
- Kitchen organization
- Food safety
- Safe food handling
- Ordering and requisitions
- Staff training
Timeline
Chef Supervisor
Respect Lyrebird Drouin
10.2019 - Current
Pastry Chef
The Lang Lang Bakery
01.2015 - 10.2018
Bar and Gaming Attendant
The Warragul Downtowner
01.2001 - 2017
Certificate IV - Patissiere
William Angliss Institute of TAFE