Elizabeth Groom

Stradbroke Flyer Gold Cats (kelstar)

08.2018 - Current

Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Developed strong relationships with key clients, resulting in repeat business and increased revenue.
Organised and communicated with crowds of 250+ people, an hour, to create a safe and friendly experience.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Oversaw both office and boat operations to maintain a safe work environment
Mentored junior staff members, fostering professional development and career progression within the organization.
Constructed displays and signs to promote specified products and sales promotions.
Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
Opened and closed store independently and prepared nightly bank drop for manager.
Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Created a friendly and professional work environment with co-workers, customers and community.

Summary