- Reading, watching documentaries and following matters involving social justice and human rights
- Physical fitness and the outdoors
- Music, art and the theatre
- Food and wine
- Spending time with family and friends
- Spending time with my dog
- I have travelled extensively and previously lived in the UK for 7 years
Elizabeth Hanna
Fortitude Valley,QLD
Summary
Dedicated Aged Care Advocate at ADA Australia, skilled in effective communication and advocacy. Successfully managed complex caseloads while fostering trust with clients. Committed to social justice and promoting dignity in care, leveraging expertise in the aged care system to deliver compassionate support and timely resolutions.
Overview
27
27
years of professional experience
Work History
Aged Care Advocate
ADA Australia
01.2010 - Current
- Delivery of high quality advocacy through information, education, support and representation
- intake duties and provision of appropriate referrals and information
- networking activities and building partnerships with other organisations to promote ADA Australia's services
- building trust between clients, families and staff
- a strong and cohesive professional team
- empathy and compassion towards our client group
- flexible, relevant and responsive service provision
- cost effective service provisions with the best investment of available resources
Aged Care Worker
Bolton Clarke Galleon Gardens
07.2008 - 12.2009
- Assisted residents with activities of daily living, promoting independence and dignity.
- Assisted with personal care, dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged residents in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Volunteer/Working Holiday/Student
Kadampa Buddhist Tradition
10.1999 - 08.2006
- Assisted with courses and retreats.
- Assisted in the daily operations of the residential centres including housekeeping, food preparation, gardening, minor maintenance.
- Assisted in office administration.
- Assisted in the operations of the centre cafes.
- Assisted in the ordering and running of the centre gift shops.
- Attended daily study classes and meditation.
- Educated staff on organizational mission and goals to help employees achieve success.
Travel Consultant
STA Travel
05.1998 - 06.1999
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Education
Bachelor of Social Science - Community Studies & Government And Policy Studies
Southern Cross University
NSW10-2013
No Degree - Certificate IV in Allied Health Assistance
Sunshine Coast Institute of TAFE
Sunshine Coast, QLD02-2013
No Degree - Certificate III in Aged Care Work
NSW Technical And Further Education Commission Australia
Kingscliff, NSW12-2008
No Degree - Teacher Training Program
Kadampa Meditation Centre
Cumbria, England04-2007
No Degree - Certificate III in International Travel
Williams Business College
North Sydney05-1998
No Degree - Office Administration Certificate
Williams Business College
Epping12-1990
High School Diploma -
Galston High School
Galston, NSW12-1989
Skills
- Commitment to human dignity and autonomy
- Strong verbal and written communication
- Attentive listening abilities
- Caring and empathetic
- Critical thinking
- Organizational skills
- Reliability and dedication
- Advocacy skills
- Effective time management
- Maintaining professional boundaries
- Reflective awareness
- Aged care system expertise
- Independent and collaborative work
- Problem-solving
Interests
Timeline
Aged Care Advocate
ADA Australia
01.2010 - Current
Aged Care Worker
Bolton Clarke Galleon Gardens
07.2008 - 12.2009
Volunteer/Working Holiday/Student
Kadampa Buddhist Tradition
10.1999 - 08.2006
Travel Consultant
STA Travel
05.1998 - 06.1999
Bachelor of Social Science - Community Studies & Government And Policy Studies
Southern Cross University
No Degree - Certificate IV in Allied Health Assistance
Sunshine Coast Institute of TAFE
No Degree - Certificate III in Aged Care Work
NSW Technical And Further Education Commission Australia
No Degree - Teacher Training Program
Kadampa Meditation Centre
No Degree - Certificate III in International Travel
Williams Business College
No Degree - Office Administration Certificate
Williams Business College
High School Diploma -
Galston High School
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