Elizabeth Hession
Mackay,QLD
Summary
Dynamic Customer Service Officer with proven expertise at Swissport, adept at conflict resolution and enhancing customer satisfaction. Successfully improved on-time delivery rates as a Logistics Manager at Enviroflex, utilizing strong communication skills and product knowledge to address inquiries and elevate client experiences. Committed to continuous improvement and team collaboration.
Experienced with problem-solving and conflict resolution in customer service environments. Utilizes effective communication and active listening to address customer needs. Track record of adapting to dynamic situations and maintaining positive customer experience.
Overview
22
22
years of professional experience
Work History
Customer Service Officer
Swissport
05.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Customer Service Officer
Office Fruit Group
03.2013 - 03.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Logistics Manager
Enviroflex
01.2003 - 12.2012
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Monitored logistics performance and identified improvement opportunities.
Education
High School Diploma -
Leongatha Technical School
Leongatha, VIC11-1981
Skills
- Customer service
- Conflict resolution
- Product knowledge
- Customer relationship management
- Data entry
- Communication skills
- Active listening
- Team collaboration
- Time management
- Client follow-up
Languages
English
Native or Bilingual
Timeline
Customer Service Officer
Swissport
05.2023 - Current
Customer Service Officer
Office Fruit Group
03.2013 - 03.2023
Logistics Manager
Enviroflex
01.2003 - 12.2012
High School Diploma -
Leongatha Technical School
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