Summary
Work History
Education
Skills
Professional Banking Specialist
Timeline
Generic

Elizabeth J. Whittaker

Rockhampton,Australia

Summary

Dedicated Pharmacy Assistant and Beauty Advisor with 9 years of hands-on experience supporting daily operations in fast-paced pharmacy environments. Skilled in inventory support, prescription support, regulatory compliance, and exceptional customer service. Known for maintaining accuracy, prioritizing safety, and fostering positive patient interactions. Earlier career experience as a Professional Banking Specialist, providing strong financial service, customer engagement, and transactional support. A reliable team player with a proven ability to adapt across industries while consistently delivering high-quality support. Recently working in a medical administration office (casual) over the last 3 months. Delivered good customer service, answering phones on patient enquires and patient appointments. Following through with emails and faxes for patients referrals. Retrieving customers accurate information for customers files. Arranging customers payments through Medicare and finalizing their accounts.

Work History

Pharmacy Assistant & Beauty Advisor

  • Managed pharmacy inventory by counting stock, verifying delivery quantities, monitoring medication expiry dates, and ordering additional products as needed.
  • Maintained accurate and up-to-date patient profiles, ensuring all information was correctly entered into the organizational database.
  • Processed cash register transactions, including cash and credit payments, using pharmacy-specific POS systems.
  • Communicated effectively with patients to collect prescription details, discuss medical conditions, and arrange pharmacist consultations.
  • Ensured safety and compliance by properly disposing of outdated medications and reporting any issues or unsafe situations.
  • Provided beauty product recommendations and customer support, contributing to strong client satisfaction and repeat business.
  • 10 Years of Experience

Medical Receptionist

CQ Medicenter
Rockhampton, QLD
10.2025 - Current
  • Managed patient scheduling and appointment confirmations to optimize clinic workflow.
  • Assisted in processing patient intake forms
  • Responded to patient inquiries via phone and in-person, ensuring high-quality customer service.
  • Supported billing processes by compiling necessary documentation for insurance claims submission.
  • Maintained electronic health records with attention to detail and compliance with privacy regulations.

Education

Cert 2 Retail And Beauty -

TAFE QLD
QLD
12-2016

Statement of Attainment in Beauty -

SCat
QLD
12-2020

Statement of Attainment - Support Sales of Medication

Pharmacy Guide of Australia
Rockhampton, QLD
12-2016

Skills

  • Pharmacy operations & workflow support
  • Medication handling & safety protocols
  • Inventory control & stock rotation
  • Customer service & patient communication
  • Cash handling & POS systems
  • Beauty product advising & sales
  • Regulatory compliance
  • Banking transactions & account services
  • Cross-functional teamwork

Professional Banking Specialist

  • Delivered high-quality service to bank customers through account openings, transaction processing, and product education.
  • Assisted with cross-selling banking services to meet customer needs and support branch goals.
  • Collaborated with tellers, managers, and support staff to maintain smooth daily operations and exceptional customer experiences.
  • Demonstrated strong accuracy, attention to detail, and professionalism in all financial interactions.

Timeline

Medical Receptionist

CQ Medicenter
10.2025 - Current

Pharmacy Assistant & Beauty Advisor

Cert 2 Retail And Beauty -

TAFE QLD

Statement of Attainment in Beauty -

SCat

Statement of Attainment - Support Sales of Medication

Pharmacy Guide of Australia
Elizabeth J. Whittaker