Elizabeth Knauseder

-Manage 270 properties end to end in a Pod System as the Senior Property Manager

-Build and maintain excellent client relationships

-Train & Delegate tasks to Junior Property Manager

-Deliver excellent written and verbal communication

-Arrears management, Implementation and monitoring of payment plans

-Attend to Clients promptly and provide outstanding service

-Preparation and Representation at QCAT

-Preparation of Insurance Claims

-New Business

-Maintenance management

• Managed porfolio of 50 Properties end to end.
• Built strong relationships with clients through positive attitude and attentive response.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Assisted & guided team when needed
• Hiring
• Organised Team building activities
• Onboarded New Clients and Business
• Assisted Owners from early stages of build- Attended PC inspections, carried out handover inspections
• Conflict resolution

• Managed 170 Properties end to end- Mostly new builds
• Assisted in training of staff members
• Effective Arrears Management
• QCAT Attendance
• Investigated and resolved any tenant complaints
• Insurance claims
• Provided prompt and efficient communication with clients, trades and colleagues

• Managed 220 properties end to end in a paperless office
• Provided excellent communication and service to clients
• Trained staff members and stepped in when needed (reception etc)
• Maintenance and renovation coordination
• Insurance Claims
• QCAT attendance
• Debt Collection

• Carried out all Routine Inspections and Open Homes for porfolio of 600
• Processed and summarised applications for Property Manager
• Completed routine inspection reports, raised maintenance with Owners and sent off reports
• When available assisted property managers with day to day tasks
• Carried out tenant sign ups

• Managed 270 properties with the assistance of a Leasing Agent
• Conflict resolution
• Provide an excellent client experience
• QCAT representation
• Arrears Management
• Insurance Claims

• Contacted all Owners and tenants to talk them through the PropertyMe portal
• Assisted team with printing, scanning
• Processed applications & Attended Open Homes
• Carried out Routine Inspections