Elizabeth Peleti
North Lakes,QLD
Summary
I am a passionate and warm personality who is also disciplined and quick to adapt in any given challenge or environment. Over the past few years, I have been the given the high honour of building a team from scratch, cultivating a healthy work environment whilst setting a new standard of excellence in my clinic. Through various challenges and what sometimes felt like many lows, I have gained strength and perseverance and under great leadership I have learned the very nature of what it means to never settle. With these skills, I aim to pursue the next chapter of learning curves and development, wherever it leads me.
Overview
6
6
years of professional experience
Work History
Treatment Coordinator /Clinic Coordinator
Northside Orthodontics
10.2020 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Implemented a comprehensive training program for new staff members, resulting in quicker integration into the clinic team and increased overall performance.
Optical Assistant
Oscar Wylee
09.2019 - 10.2020
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
Cashier
NightOwl Convenience Store
03.2018 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Biomedical Science -
University of Sunshine Coast
Petrie, QLD12.2026
Queensland Certificate of Education -
Forest Lake State High School
Forest Lake, QLD12.2017
Skills
- Great Initiative
- Team Leadership
- Time Management
- Treatment Planning
- Customer Service
- Patient Flow Management
- Creative Problem-Solving
- Decision-Making
- Effective Communication
Timeline
Treatment Coordinator /Clinic Coordinator
Northside Orthodontics
10.2020 - Current
Optical Assistant
Oscar Wylee
09.2019 - 10.2020
Cashier
NightOwl Convenience Store
03.2018 - 09.2020
Bachelor of Biomedical Science -
University of Sunshine Coast
Queensland Certificate of Education -
Forest Lake State High School
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