Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Elizabeth Smith

Minto,NSW

Summary

Dedicated customer service officer with strong complaint resolution skills. Proven ability to enhance customer satisfaction through effective communication and attention to detail.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Officer

Darrell Lea
Ingleburn, NSW
02.2022 - Current
  • Resolved customer issues in an efficient and timely manner.
  • Collaborated with other departments within the organization on various projects.
  • Processed payments from customers using point of sale systems.
  • Provided general administrative support, including filing documents, data entry, and communicating with logistics and transport regarding delivery or warehouse errors both in Australia and in NZ. Worked with quality control to respond to and resolve consumer complaints and queries.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • De-escalated problematic customer and consumer concerns.
  • Invoicing and crediting customer orders.

Retail Sales Associate

Liquorland
CAMPBELLTOWN, NSW
03.2019 - 02.2022
  • Processed returned merchandise according to company policies.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Greeted customers upon entering the store and provided assistance.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Assisted customers with finding the right product for their needs.
  • Offered suggestions for additional items that may be of interest to customers.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.

Wigs and makeup assistant

Opera Australia
Sydney , NSW
03.2019 - 02.2020
  • I worked at the opera house as a makeup and wigs assistant. I would work from 8am - 11pm five days a week.
    My job was to work with the chorus singers and some of the lead roles, I was to make sure their wigs and makeup was applied properly and to a certain standard.
    I maintained their "looks" through out each of the shows until the end of the night. It was also my job to make sure the wigs were collected and properly kept in style.

Barista

Campbelltown City Bowl
CAMPBELLTOWN, NSW
03.2017 - 04.2018
  • Ground beans for espresso shots according to individual customer specifications.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.

Education

Certificate IV in Business - Business

Flexible Training Solutions
Sydney, NSW
07-2024

Diploma of Specialist Make-up Services -

National Institute of Dramatic Arts
Sydney, NSW
12-2018

High School Diploma -

Campbelltown Performing Arts High
Campbelltown, NSW
11-2017

Skills

  • Customer service
  • Complaint resolution
  • Administrative support
  • Data entry
  • Customer relationship management
  • Invoicing, crediting

Affiliations

  • (Hema) Medieval Sword defense classes

Certification

Professional customer service skills master class

Customer service training in Australia

References

References available upon request.

Timeline

Customer Service Officer

Darrell Lea
02.2022 - Current

Retail Sales Associate

Liquorland
03.2019 - 02.2022

Wigs and makeup assistant

Opera Australia
03.2019 - 02.2020

Barista

Campbelltown City Bowl
03.2017 - 04.2018

Certificate IV in Business - Business

Flexible Training Solutions

Diploma of Specialist Make-up Services -

National Institute of Dramatic Arts

High School Diploma -

Campbelltown Performing Arts High

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Elizabeth Smith