Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Elizabeth Torres

Summary

Dynamic librarian with extensive experience at the State Library of Queensland, excelling in information services and client engagement. Proven track record in leading teams and enhancing user experiences through innovative service improvements. Skilled in digital content development and fostering cultural inclusion, driving impactful training programs and stakeholder collaboration.

Overview

32
32
years of professional experience

Work History

Librarian – Information and Client Services

State Library of Queensland
South Brisbane, QLD
01.2005 - Current
  • Deliver expert guidance on State Library collections and digital resources to a diverse client base across onsite, online, and phone channels.
  • Respond to complex research enquiries in alignment with service standards, promoting independent information literacy.
  • Provide front-line client services including membership processing, circulation support, and digital chat assistance.
  • Develop and present training programs, support materials, and web content for clients and staff.
  • Mentor colleagues in effective use of library systems and resources.
  • Promote a culturally inclusive, respectful, and ethical workplace environment.

A/Coordinator of Information and Client Services (PO4)

State Library of Queensland
South Brisbane, QLD
01.2009 - 01.2024
  • Led high-performing teams to deliver responsive and innovative information services.
  • Conducted data analysis and reporting to inform service improvements and strategic planning.
  • Resolved front-line service issues and implemented client feedback to enhance user experience.
  • Oversaw development of online content, presentations, and training aligned with organisational guidelines.
  • Collaborated with internal and external stakeholders to support operational goals and service excellence.
  • Various short back-fill roles – 2009, 2016, 2019, 2021–2022, 2023, 2024

Librarian

John Paul College
Daisy Hill, QLD
01.2004 - 01.2005

A/Teacher Librarian

Iona College
Wynnum, QLD
01.2004 - 01.2004

Casual Librarian

Caboolture Library
Caboolture, QLD
01.2004 - 01.2004

Library Assistant

Bethlehem College
Ashfield, NSW
01.2001 - 01.2003

Library Assistant

Fairfield City Council Libraries
Fairfield, NSW
01.1994 - 01.1995

Education

Master of Library and Information Management -

Charles Sturt University
01.2007

Graduate Diploma in Library and Information Management -

Charles Sturt University
01.2004

Graduate Diploma in Education - Secondary

Australian Catholic University
01.2002

Bachelor of Arts -

Australian Catholic University
01.2000

Skills

  • Information & Research Services
  • Client Engagement & Support
  • Team Leadership & Mentoring
  • Digital Content Development
  • Service Innovation & Improvement
  • Stakeholder Collaboration
  • Cultural Capability & Inclusion

Affiliations

  • Latin dancing
  • Textiles and dressmaking
  • Family time and adventuring with my 7-year-old

Timeline

A/Coordinator of Information and Client Services (PO4)

State Library of Queensland
01.2009 - 01.2024

Librarian – Information and Client Services

State Library of Queensland
01.2005 - Current

Librarian

John Paul College
01.2004 - 01.2005

A/Teacher Librarian

Iona College
01.2004 - 01.2004

Casual Librarian

Caboolture Library
01.2004 - 01.2004

Library Assistant

Bethlehem College
01.2001 - 01.2003

Library Assistant

Fairfield City Council Libraries
01.1994 - 01.1995

Master of Library and Information Management -

Charles Sturt University

Graduate Diploma in Library and Information Management -

Charles Sturt University

Graduate Diploma in Education - Secondary

Australian Catholic University

Bachelor of Arts -

Australian Catholic University

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Elizabeth Torres