Elizabeth Willan
Wilson,WA
Summary
Professional healthcare provider with comprehensive experience in emergency medical care. Demonstrates strong skills in patient assessment, advanced life support, and emergency response. Known for strong & effective teamwork and adaptability in high-pressure situations. Reliable and focused on delivering optimal patient outcomes. Passionate about people and demonstrates a high level of organisation and communication skills at all times.
Overview
12
12
years of professional experience
Work History
Ambulance Paramedic
St John WA
05.2019 - Current
- Responded to 000 emergency calls to provide immediate and life-saving medical care.
- Established trust with patients by demonstrating empathy, active listening skills, and professionalism during interactions both inside and outside of the ambulance setting.
- Continuously updated professional knowledge through participation in training sessions, workshops, and seminars on advances in prehospital care practices.
- Facilitated smooth handovers between paramedics and hospital staff through effective communication regarding patients'' conditions upon arrival at the facility.
- Increased patient satisfaction by delivering compassionate care and support during traumatic events while maintaining privacy standards.
Logistics Officer
St John Ambulance WA
10.2018 - 11.2024
- Logistics Officer on multiple occasions between 2018 and 2024 due to Injury, Covid & Pregnancy
- Supervised logistics functions and operations.
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations of fleet vehicles and medication deliveries.
- Developed and updated logistics work place instructions
- Developed, completed and implemented the uniformed blue labeled medications tubs across every urban and coastal ambulance station
- Assisted in the development and delivery of a full MSDS File update for every urban and coastal ambulance station.
Ambulance Officer
St John Ambulance WA
02.2016 - 05.2019
- Earned and maintained necessary certifications.
- Responded to 000 emergency calls to provide immediate and life-saving medical care.
- Established trust with patients by demonstrating empathy, active listening skills, and professionalism during interactions both inside and outside of the ambulance setting.
- Continuously updated professional knowledge through participation in training sessions, workshops, and seminars on advances in prehospital care practices.
- Facilitated smooth handovers between paramedics and hospital staff through effective communication regarding patients'' conditions upon arrival at the facility.
- Increased patient satisfaction by delivering compassionate care and support during traumatic events while maintaining privacy standards.
Banking Consultant
Bankwest
12.2012 - 12.2015
- Conducted thorough financial analyses to provide valuable insights and inform strategic decision-making processes.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Communicated lending decisions to customers.
- Delivered exceptional customer service, resolving complex issues promptly and maintaining strong relationships with key clients.
- Identified potential risks, implementing proactive strategies for risk mitigation and management.
- Educated customers on features and benefits of banking products and services.
Education
Bachelor of Science - Paramedicine
Curtin University
Perth, WA01-2018
Certificate II & III - Retail
South Metropolitan TAFE
Perth, WA01-2011
WACE -
Kent Street SHS
Kensington, WA01-2008
Skills
- Advanced life support
- Emergency driving
- Critical decision-making skills
- Emotional resilience
- Teamwork and collaboration
- Interpersonal communication
- Organisation & Time management
Timeline
Ambulance Paramedic
St John WA
05.2019 - Current
Logistics Officer
St John Ambulance WA
10.2018 - 11.2024
Ambulance Officer
St John Ambulance WA
02.2016 - 05.2019
Banking Consultant
Bankwest
12.2012 - 12.2015
Bachelor of Science - Paramedicine
Curtin University
Certificate II & III - Retail
South Metropolitan TAFE
WACE -
Kent Street SHS
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