Sherwin Chia
Maylands,WA
Summary
Committed Paramedic with 15years of multi-industry experience in healthcare, aviation and defence; offering proven history of exercising sound judgment and leadership in high-pressure situations. Experienced with leading teams of 8 to 10 personnel in both military and civilian business operations.
Currently versed in patient needs assessment and medical care. I am detail-oriented and compassionate with a strong knowledge of organisational processes and resource management.
Dependable and effective in achieving performance with weekly metrics-focused ops planning (army and hospitality). Successful in encouraging and guiding team members to achieve outcomes efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing complex emergency situations.
I am also a Paramedic who decisively leads on-scene operations and manages patient care. Comforting and reassuring to injured and ill persons of various cultural and linguistic backgrounds; managing multiple priorities with a positive and professional attitude.
Overview
7
7
years of professional experience
Work History
Ambulance Paramedic
St John Ambulance (WA)
WA
12.2022 - Current
- Providing emergency out-of-hospital medical support to critically ill or injured patients.
- Improved patient outcomes by providing high-quality emergency medical treatment, including airway management, CPR, and medication administration.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Reduced errors in documentation by accurately recording patient information and details of interventions during transport to the hospital.
- Contributed to the reduction of non-emergent hospital presentations by utilising telemedicine technology when appropriate in low acuity situations.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- 3 years experience in marine medical response and boat retrieval (Rottnest Channel Swim)
- Engaged with the Extended Care Paramedic working group to draft the core-competencies framework alongside the Clinical Governance team.
Ambulance Officer
St John Ambulance (WA)
Perth, WA
04.2020 - 12.2022
- Delivery of high standard of patient care and treatment
- Adherence to AHPRA and NSQHS standards
- Upholding PCRP standards as an ambulance officer
- Maintained professional but amicable relationships with colleagues in Metro Ambulance and Patient Transport Services
- Monitored patient status with regular status updates and appropriate escalation of care to senior medical staff.
- Assessed patients, determined the appropriate course of action and provided emergency medical treatment.
- Evaluated equipment usage regularly for efficient inventory management and timely replacement of expired or damaged items.
- Ensured compliance with state regulations through meticulous documentation of patient assessments, treatments, and transport details.
- Improved patient care by efficiently responding to emergency calls and providing appropriate medical assistance.
- Mentored junior staff members in best practices for pre-hospital care delivery while maintaining a supportive learning environment.
Dental Assistant/ Dental Receptionist (Part-time)
Alpha Dental
Karawara, WA
09.2017 - 04.2019
- Sterilized rooms and prepped equipment and instruments for 8 procedures daily.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Prepared patient x-rays and images for dentist review.
- Verified patient insurance eligibility and benefits.
- Successful resolution of patient dissatisfaction and complaints through customised patient consultation and service add-ons.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Aviation Logistics Agent
Swissport
Perth, WA
10.2017 - 10.2019
- Commercial Freight loading for aircraft
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Warehouse pick-packing
- Hight Reach and Standard Forklift ticket
- Ensuring compliance with passenger aviation KPIs at Perth Airport
- Safety Log and Incident reporting standard maintenance
- Regular Safety and audit compliance with supervisors
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
Head Chef
The Island (Elizabeth Quay)
Perth, WA
09.2016 - 09.2017
- Led staff meetings to discuss upcoming events, address concerns or challenges, and reinforce company values as well as expectations within the workplace environment.
- Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
- Maintained weekly food and beverage sales targets in conjunction with front-of-house venue managers
- Trained kitchen workers on culinary techniques.
- Monitored quality, presentation and quantities of plated food across line.
- Monitored kitchen area and staff to maintain overall safety, sanitation and establish proper food handling techniques.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
- Conducted regular performance evaluations for kitchen staff members to provide constructive feedback and set goals for continuous improvement.
Education
Bachelor of Science - Paramedicine
Curtin University
Perth, WA08.2022
Bachelor of Economics - Corporate Finance/International Business Economics
University of Western Australia
Perth, WA09.2011
Skills
- Inter-Agency Response Experience
- KPI Management Experience
- Workplace Diversity Implementation and Support
- Workplace Risk Assessment
- Sales Projection and Forecasting
- Employee Induction and On-boarding
- Patient Assessment
- Initial Trauma Life Support
- Pediatric Advanced Life Support (PALS)
- Cardiopulmonary Resuscitation
Additional Information
Participated in humanitarian Christian missions trip to Phnom Penh, Cambodian in 2017 as a patient flow coordinator for the dentistry team.
Provided free dental care for 270 children through a team of 5 dentists and 7 dental assistants across 3 days.
Timeline
Ambulance Paramedic
St John Ambulance (WA)
12.2022 - Current
Ambulance Officer
St John Ambulance (WA)
04.2020 - 12.2022
Aviation Logistics Agent
Swissport
10.2017 - 10.2019
Dental Assistant/ Dental Receptionist (Part-time)
Alpha Dental
09.2017 - 04.2019
Head Chef
The Island (Elizabeth Quay)
09.2016 - 09.2017
Bachelor of Science - Paramedicine
Curtin University
Bachelor of Economics - Corporate Finance/International Business Economics
University of Western Australia