Summary
Overview
Work History
Education
Skills
What others say about me...
Timeline
Generic

Elizabeth Klomp

Summary

Highly motivated and adaptable professional with a strong commitment to excellence, I bring a medley of customer service, teamwork and initiative to the table. Developed through four years of experience in the retail industry, my dedication to continuous improvement and a proactive approach to problem-solving has consistently driven positive outcomes in my career to date.

I see myself as a team player who thrives in collaborative environments, communicates effectively, and is known for my strong work ethic. I am passionate about retail, management and macro, micro, space ranging, and am eager to contribute my skills and enthusiasm to make a valuable impact and further progress my career.

Overview

6
6
years of professional experience

Work History

Zone Manger

MECCA Brands
03.2024 - Current
  • Analyzed and improved performance across zone using sales metrics and performance reports.
  • Supported store, floor and other zone managers, adjusting sales goals and processes based on zone metrics and store/company objectives.
  • Developed reports of zone performance and presented data to upper management.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.

Retail Associate

MECCA Brands
07.2021 - 03.2024
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Worked with loss prevention in monitoring shopper behaviour.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Worked at multiple locations within Adelaide, SA and Sydney, NSW.

Deli Team Member

DRAKES
10.2020 - 10.2021
  • Upheld all local COVID-19 safety protocols including increased sanitisation/are cleaning and enforcing mask policies
  • Updating displays, cases, and other customer-facing areas to ensure new items and promotions are showcased
  • Provided responsive, exceptional service to deli counter customers by answering questions, making recommendations, providing samples and responding to requests
  • Regularly ensured all shelves and displays were stocked in a neat and orderly fashion
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Deli Team Member

Coles Supermarket
02.2019 - 08.2019
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.

Education

Certificate III - Makeup

Media Makeup
Adelaide, SA
2019

Certificate II - Retail Cosmetics

Media Makeup
Adelaide, SA
2018

Skills

  • Self-Directed Learning
  • Verbal and Written Communication
  • Upselling Strategies
  • Strong Communication and Interpersonal Skills
  • Returns and Exchanges
  • Merchandising and Display
  • Retail Knowledge
  • Sales operations
  • Team management
  • Product presentation
  • POS Systems
  • Employee and Customer Relations

What others say about me...

"I have worked with Elizabeth for a year and can attest to her skills, work ethic, and positive attitude. She is reliable, punctual and was an asset to our team. She displays a customer centric mindset and put the team at the centre of all her decisions. "

- Carleigh Franklin, Bondi Store Manager


"I worked with Elizabeth for a period of 6 months in her time at Mecca Bondi. During this time, Elizabeth went above and beyond and assumed the role of our in-store skin lead, ensuring that the space and customer experience was always set up for success. 

Elizabeth is always thinking of the opportunities in her space, asking herself, "what can I do to make the customer experience better," a skill that helped us drive the skincare category performance to all time highs. This included creating extensive team education, reaching out to operations for functional improvements, and challenging herself and her peers to think outside the box when there were difficulties to overcome. Elizabeth was a highly valued and trusted member of our team, demonstrating hardworking behaviours and passionate attributes constantly."

- Jess Ide, Bondi Store Operations Manager


"Liz is constantly striving for the best in every aspect - for the team, our customers, and herself. Her perfectionist nature stems from a genuine desire to prioritize everyone's well-being. Liz's go-getter attitude and commitment to achieving these high standards makes her a cherished member of our team"

- Summer Monteleone (floor manager) and management team


Timeline

Zone Manger

MECCA Brands
03.2024 - Current

Retail Associate

MECCA Brands
07.2021 - 03.2024

Deli Team Member

DRAKES
10.2020 - 10.2021

Deli Team Member

Coles Supermarket
02.2019 - 08.2019

Certificate III - Makeup

Media Makeup

Certificate II - Retail Cosmetics

Media Makeup
Elizabeth Klomp