Elizabeth Rose Gethen

Management of a large remote accommodation facility, providing full hospitality services to FIFO personnel, comparable in scale and operation to a medium-sized hotel.

Assisted with the overall coordination of village operations, including front-of-house, housekeeping, catering, and maintenance departments.

· Delivered high levels of guest service by ensuring all residents experienced a clean, safe, and comfortable environment throughout their stay.

· Supervised and motivated a multi-disciplinary team to consistently achieve service standards and operational goals under demanding conditions.

· Managed staff rosters, attendance records, and performance reviews, ensuring efficient shift coverage and effective workforce planning.

· Oversaw room allocations, check-ins and check-outs, and coordinated transport logistics for up to [insert number] residents per swing.

· Monitored quality, hygiene, and presentation standards in accommodation, dining, and common areas to maintain guest satisfaction.

· Assisted in managing budgets, stock control, and procurement of supplies for catering, housekeeping, and maintenance operations.

· Ensured compliance with all health, safety, and environmental regulations, food safety standards, and company procedures.

· Acted as Site Manager in the Village Manager’s absence on a 14/7 roster, handling all operational decisions, staff supervision, and client liaison.

· Played a key role in maintaining positive relationships with clients, contractors, and suppliers to support service excellence.

· Contributed to improved operational efficiency and guest satisfaction through effective communication, problem-solving, and process improvement.

Key Achievements:

· Improved staff retention and morale by fostering a positive and supportive work culture in a remote environment.

· Assisted in streamlining camp logistics, reducing downtime between room turnovers and transfers.

· Contributed to maintaining high audit scores for food safety, hygiene, and OH&S compliance.

· Successfully supported the smooth operation of the village through seasonal workforce fluctuations and high-demand periods.

· Running the daily operations and administration of a remote mining accommodation facility housing up to 1500 residents.

· Supervised and supported hospitality, housekeeping, kitchen, and maintenance teams to ensure high service standards and compliance with company policies.

· Managed staff rosters, timesheets, and performance, ensuring adequate coverage and smooth day-to-day operations.

· Coordinated logistics for FIFO workers including arrivals, departures, room allocations, and transport arrangements.

· Oversaw food safety, cleaning standards, and maintenance schedules to ensure compliance with health, safety, and environmental regulations.

· Liaised with contractors, suppliers, and client representatives to maintain efficient site operations and address service issues promptly.

· Assisted in inventory control, ordering of supplies, and budget tracking for catering, maintenance, and housekeeping departments.

· Supported the implementation of health and safety initiatives, emergency response procedures, and site inductions.

· Maintained accurate records and prepared daily/weekly reports for management on occupancy, maintenance, and staff activities.

· Acted as site manager during rostered periods when the Village Manager was off-site, ensuring continuity of operations.

· Oversaw reception and reservation duties

• Monitored employee attendance records, timekeeping, and payroll information.
• Managed customer service inquiries and complaints in a timely manner.
• Resolved conflicts between team members in an effective manner.
• Created reports on sales trends, inventory levels, and financial data.
• Analyzed data from surveys or feedback forms to identify opportunities for improvement.
• Supervised daily operations including scheduling shifts, assigning duties.
• Coached team members and delivered constructive feedback to promote better productivity and build confidence.
• Assisted the Hotel Manager in developing and implementing effective strategies for improving guest satisfaction.
• Prepared reports on occupancy levels, revenue projections, staffing needs.
• Created a welcoming atmosphere by greeting guests upon arrival at the hotel premises.
• Handled administrative duties such as preparing payrolls and managing staff schedules.
• Established strong relationships with vendors in order to secure competitive pricing for supplies.
• Inspected hotel rooms and public spaces to determine cleanliness and need for room updates, as well as relieving the Housekeeping Manager on days off and holiday period.
• Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
• Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
• Assisted guests at check-in, providing information on various services within hotel.
• Ensured compliance with all applicable laws, regulations, policies, and procedures.
• Supervised department managers and ensured their adherence to company standards.
• Enforced company policies and procedures, ensuring compliance with industry regulations.
• Conducted internal audits to identify and rectify areas of non-compliance.
• Maintained open and transparent communication channels between various departments and senior management.

• Trained and supervised bar staff, promoting teamwork and efficient workflows.
• Resolved customer complaints promptly, enhancing overall guest experience and retention.
• Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
• Prepared detailed reports on daily sales figures to track trends in customer preferences.
• Assisted in developing menus featuring seasonal ingredients from local suppliers.
• Assigned duties and shifts to bar staff members.
• Maintained accurate records of stock levels and inventory.
• Organized weekly schedules for all bar staff members.
• Monitored cash handling procedures at the bar counter.
• Tracked sales figures on a daily basis and reported results to management.
• Planned promotional activities for the bar area to increase customer engagement.
• Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
• Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.

• Bar operations and staff supervision.
• Inventory control and stock ordering.
• Staff training and shift scheduling.
• Customer service and conflict resolution.
• Cash handling and POS reconciliation.
• Compliance with RSA and licensing laws.
• Beverage menu planning and promotions.
• Quality control of drinks and presentation.
• Event planning and coordination.
• Health, safety, and hygiene enforcement.

• Management of inventory and cash, TAB and Keno.
• Event management and planning.
• Maintaining OLGR requirements.
• Patron dispute resolution.
• Ensuring hotel policies, procedures and industry regulations are followed.
• Ensured staff adherence to safety protocols and guidelines.
• Monitored customer service quality and implemented corrective actions when necessary.
• Analyzed financial data to identify areas of improvement in cost control measures.
• Resolved customer complaints in a timely manner.
• Provided guidance and support to the team members during peak periods.
• Assisted with interviewing potential candidates for job openings.
• Created detailed reports on employee attendance, overtime, sick leave.
• Reviewed invoices from vendors to ensure accuracy of orders placed.
• Ensured compliance with local laws related to health codes, safety standards.
• Reviewed completed work to verify consistency, quality and conformance.
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Coached staff members to develop long-term career goals.
• Formed and sustained strategic relationships with clients.
• Monitored progress by establishing plans, budgets and measuring results.

• Oversaw front desk operations and maintained high service standards.
• Managed guest check-in and check-out procedures efficiently.
• Coordinated staff schedules to ensure optimal coverage during peak hours.
• Handled guest inquiries and resolved issues promptly and professionally.
• Trained new reception staff on policies and procedures effectively.
• Monitored reservations system to ensure accuracy and availability.
• Implemented guest feedback mechanisms to enhance service quality.
• Collaborated with other departments to streamline communication and services.
• Maintained accurate records of all incoming calls, messages and visitor logs.
• Provided support to other departments when needed, such as data entry or filing documents.
• Scheduled appointments for customers according to their needs.
• Monitored inventory levels of office supplies and placed orders as needed.
• Updated information on the company's website about available services and products.
• Performed administrative tasks such as copying, faxing or scanning documents.
• Prepared reports regarding daily activities at the reception desk.
• Tracked deliveries coming into the building and notified relevant personnel accordingly.
• Conducted regular audits of the reception area to identify areas for improvement.
• Assisted in recruiting, training and evaluating of reception team members.
• Managed busy calendar for executive team, planning and preparing meetings and communications.

• Booking and coordinating corporate, Social, entertainment events.
• Meeting monthly financial targets.
• Managing competing priorities.
• Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests.
• Collaborated with marketing teams to create promotional materials for events.
• Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
• Researched potential locations for upcoming events.
• Evaluated event performance metrics against established goals and objectives.
• Monitored event budgets to ensure accuracy and efficiency in spending.
• Oversaw all aspects of event production from conception through completion.
• Prepared post-event reports summarizing attendee feedback and other key metrics.
• Organized venues, budgets, guest lists, catering and event timelines.
• Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
• Handled client questions and concerns via different communication channels to deliver exceptional customer service.