Ella-Bea Pickerill
Tewantin,QLD
Summary
Dynamic and reliable professional with a proven track record in fast-paced environments, such as Cinque Terre Restaurant. Excelled in roles requiring exceptional organization and customer service skills. Demonstrated ability to quickly adapt, learn, and excel in solitary or group settings. Enhanced customer satisfaction and workplace efficiency through hard work and a focus on key achievements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cleaner
Noosa Harbour Resort
Noosa, QLD
08.2024 - 01.2025
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Waitress
Cinque Terre Restaurant
Sunshine Beach, QLD
12.2023 - 11.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Bartender
Cinque Terre Restaurant
Sunshine Beach, QLD
12.2023 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Waitress
Noosa Boathouse
Noosaville, QLD
02.2023 - 01.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Customer Service
IGA Supermarket
Sunrise Beach
01.2021 - 04.2022
- Monitored customer feedback to improve barista performance and customer service.
- Enhanced company reputation through excellent customer service and professional demeanor.
- Increased client retention with exceptional customer service and timely followups.
- Promoted a positive dining experience through exceptional customer service.
Pharmacy Assistant
Priceline Pharmacy
Tewantin
01.2020 - 12.2020
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Education
Graduate Certificate - All
Sunshine Beach State High School
Sunshine Beach 11.2024
Skills
Hardworking
Organised
Reliable
Working in groups
Working alone
Customer Service
Quick learner
Certification
RSA course
Timeline
Cleaner
Noosa Harbour Resort
08.2024 - 01.2025
Waitress
Cinque Terre Restaurant
12.2023 - 11.2024
Bartender
Cinque Terre Restaurant
12.2023 - 11.2024
Waitress
Noosa Boathouse
02.2023 - 01.2024
Customer Service
IGA Supermarket
01.2021 - 04.2022
Pharmacy Assistant
Priceline Pharmacy
01.2020 - 12.2020
Graduate Certificate - All
Sunshine Beach State High School